Operation Assistant Manager

4 days ago

Kuala Lumpur, Malaysia 1Millennium International Sdn Bhd Full time

Build and maintain positive relationships with key stakeholders, including team members and cross-functional departments to ensure alignment, transparency, and successful collaboration.
- Assist in leading and motivating a team of backend representatives to ensure optimal performance and productivity.
- Monitor and maintain the quality and accuracy of data entry and document management processes.
- Continuously identify opportunities to enhance operational processes and suggest improvements for increased efficiency and productivity.
- Assist in the onboarding and ongoing training of new team members, ensuring that they understand and follow best practices.
- Regularly track and analyze key performance indicators (KPIs) to ensure targets are met and exceeded.
- Collaborate with the Backend Manager to address and resolve any issues or escalations related to backend processes.
- Maintain accurate records of backend processes, reports, and other relevant documentation.
- Work closely with other departments, such as customer service and IT, to ensure seamless integration of backend processes with front-end operations.
- Ensure that all backend activities adhere to company policies, procedures, and compliance standards.
- Collaborate with team to identify opportunities for RPA implementation within backend processes, develop automation strategies, and oversee the successful integration of RPA solutions.

**Qualification**
- Bachelor's degree in any field.
- 3-5 years of experience in contact center operations, with a proven track record of leadership, team management, and project management.
- Strong proficiency in data analysis and the use of relevant software tools (e.g., Excel, data analytics platforms).
- Exceptional understanding of KPIs, performance metrics, and project management methodologies.
- Demonstrated ability to develop, coach, and motivate teams to achieve and exceed targets.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to thrive in a fast-paced and dynamic work environment.
- Experience with contact center technology, customer relationship management (CRM) systems, and project management tools is highly desirable.
- Certified Contact center professional / Customer Experience will be an added advantage
- Able to mobilize from KL - Melaka

**Salary**: RM3,000.00 - RM4,000.00 per month

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