Customer Service Exceutive

2 weeks ago

Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

**About the Role**:
We are seeking a dedicated and professional **Customer Service Executive** to manage and support our prestigious client in the **Accountants**sector. This role is focused on delivering world-class service to stakeholders within the **UK market**, ensuring prompt, knowledgeable, and empathetic resolution of inquiries, while upholding the values and expectations of a globally recognized professional body.

**Key Responsibilities**:

- Act as the first point of contact for students, members, affiliates, and tuition providers in the **UK region**.
- Provide accurate and timely information on policies, membership processes, exam registrations, results, CPD requirements, and other account-related queries.
- Work collaboratively with internal teams and escalate complex cases when necessary to ensure resolution.
- Maintain detailed and accurate records of interactions in CRM systems.
- Uphold service level agreements (SLAs) and contribute to key customer satisfaction (CSAT) and Net Promoter Score (NPS) targets.
- Stay updated with guidelines, updates, and service protocols to ensure consistent and compliant communication.
- Continuously identify opportunities to enhance the customer experience and operational processes.

**Requirements**:

- Minimum 1-2 years of experience in a customer service or support role, preferably within professional services, education, or a UK-based client environment.
- Excellent communication skills - both verbal and written - with a strong command of English.
- Strong interpersonal and problem-solving skills, with a customer-first mindset.
- Ability to adapt to dynamic systems, processes, and client needs.
- Experience using CRM tools (e.g., Salesforce, Zendesk) is an advantage.
- A strong understanding of the UK market and cultural sensitivities is highly desirable.
- Knowledge or experience related to accounting/finance education is a plus.

**Why Join Us?**
- Be a part of a team supporting a globally respected professional body.
- Gain exposure to international markets and high-value stakeholders.
- Collaborative and inclusive work environment with career growth opportunities.
- Comprehensive training provided with ongoing development support.

Pay: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Attendance bonus
- Overtime pay

Work Location: In person

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