Manager - Personal Financial Services (Process Management)
2 days ago
Manager - Personal Financial Services (Process Management)
**If you are looking to excel and make a difference, take a closer look at us...**
**If you are looking to excel and make a difference, take a closer look at us...**
**Responsibilities**:
- Support core business team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities to improve customer experience, efficiency and lower costs.
- Provide technical and analytical support for process improvement initiatives.
- Facilitate the design and implementation of new/improved customer journeys, process models and organizational structures.
- Train and guide resources in process improvement techniques.
- Assist in development of new process capabilities.
- Facilitate the review and update for business SOPs.
- Perform project management, analytics, and measure to ensure milestones are met and deliverables achieved.
- Coordinate with various teams to analyze project results and performance.
- Identify and manage resources to deliver effective solutions.
- Monitor daily operations to ensure due process, accuracy and accountability are followed
- Create a strong team by developing competent individuals in the banking operations team
- Perform special studies and projects to improve account opening and communication between business and channels, specifically branches.
- Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods.
**Do you have what it takes? We are currently looking for talents who have:
- **
- Malaysian Citizen
- Minimum 5 years experience in project management & banking operations experience
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
Job ID JR0000017654
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