Manager, Manager

2 weeks ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

If you are looking to excel and make a difference, take a closer look at us

Job Responsibilities:

- Monitor daily operations to ensure due process, accuracy and accountability are followed
- Create a strong team by developing competent individuals in the banking operations team
- Support core business team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities to improve customer experience, efficiency and lower costs.
- Provide technical and analytical support for process improvement initiatives.
- Facilitate the design and implementation of new/improved customer journeys, process models and organizational structures.
- Train and guide resources in process improvement techniques.
- Assist in development of new process capabilities.
- Facilitate the review and update for business SOPs.
- Perform project management, analytics, and measure to ensure milestones are met and deliverables achieved.
- Coordinate with various teams to analyze project results and performance.
- Identify and manage resources to deliver effective solutions.
- Perform special studies and projects to improve account opening and communication between business and channels, specifically branches.
- Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods.

Do you have what it takes? We are currently looking for talents who have:

- Malaysian Citizen
- Minimum 5 years experience in project management & banking operations experience
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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