Customer Support Executive
4 days ago
We are looking for a Customer Support Executive (Japanese Speaker) based in Kota Damansara.
Responsibilities for Level 1 Support:
- Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
- Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
- Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
- To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
- License issue and provision to customer.
- Periodic Maintenance Announcement.
**Requirements**:
- Applicant must be willing to work on rotational shifts & 4 days in a week.
- Each shift consists of 12 hours working hours and inclusive of 2 breaks (1 hour each).
- Applicant must be willing to work on rotation shift hence having own transport will be added advantage.
- Good communication & writing skills in English, Bahasa & Japanese is an advantage.
- Applicant is required to have an excellent communication skill in Japanese which should be close to a native speaker and not necessarily possesses any language proficiency certificate.
- Must be energetic, positive minded and good team player.
Benefits: Benefits: 4-day week, 2-hour daily break, RM500 allowance, bonus, insurance, etc.
Pay: RM4,000.00 - RM7,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Japanese (required)
-
Executive - Customer Support
2 weeks ago
Ara Damansara, Malaysia Rapsys Technologies Full time**Executive - Customer Support**(Japanese Monolingual or Japanese/English Bilingual) **Working Hours**: 24-hour rotational shift with 2 days off **Job Scope**: - Handle customer inquiries from clients using our services in Japan through phone calls and chat. - Provide timely, accurate, and professional support to ensure customer satisfaction. - Escalate...
-
Customer Support Executive
1 week ago
Ara Damansara, Malaysia Basic Today Klang Full timeWE'RE HIRING: CUSTOMER SUPPORT EXECUTIVE (TECHNICAL)Location: Ara DamansaraSalary: RM2,800 – RM3,300Working Hours: Shift between 8:00 AM – 9:00 PMWorking Days: 6 days per week (includes weekends & public holidays)Job Responsibilities:Provide professional technical support to customers via phone, chat, or email.Troubleshoot and resolve internet, mobile,...
-
Customer-support-executive
1 week ago
Kota Damansara, Malaysia Equilogics Full time**Responsibilities**: - A super agile startup that specializes in BPO, RPO and ITSO services, owned and ran by experienced professionals, and supported by great talents!- Find the career of your dreams - We're more than just a workplace. - We're a family. We know that finding a meaningful and rewarding job can be a long journey. Our goal is to make that...
-
technical support executive
1 week ago
Damansara, Malaysia Basic Today Klang Full timeJOB VACANCY: Technical Support ExecutiveLocation: Ara Damansara (Near LRT)Salary: RM2,800 – RM4,600 (Basic + Allowance + KPI Incentive)Start Date: 12 or 19 November (Mid-November Intake)Working Days: 6 days per week (Shift rotation)Job Scope:Provide technical assistance to customers.Troubleshoot connectivity, billing, and service-related issues via calls...
-
Japanese Customer Support Executive
6 days ago
Kota Damansara, Malaysia VR Excellent (M) Sdn Bhd Full timeOur client is well-known Japanese telecommunication company which provide Internet connectivity and WAN service, network-related services, network systems construction, operation and maintenance, development and sales of tele communication equipment. Responsibilities for Level 1 Support: - Handling all inbound calls pertaining to customer general...
-
E-commerce Customer Support
4 days ago
Damansara, Malaysia Arche Digital Sdn Bhd Full time**ABOUT ARCHE DIGITAL** We stand as Malaysia's premier E-Commerce Enabler, offering comprehensive services covering the entire spectrum of E-Commerce supply chain activities, from expert brand store management to seamless order fulfillment. Proudly affiliated with AnyMind Group Inc., a pioneering tech conglomerate based in Japan, we blend innovation and...
-
Customer Support Executive
1 week ago
Damansara, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full timeKey Responsibilities: - Handle customer complaints with professionalism, identify issues, and ensure timely resolution. Escalate priority issues when necessary. - Conduct research and provide timely, accurate responses, filtering content and performing necessary tasks to meet customer needs. - Assist customers with basic troubleshooting techniques to...
-
Legal Intern
4 days ago
Kota Damansara, Malaysia Schlumberger Business Support Hub Full timeInternship is a training program that offered by Schlumberger Kuala Lumpur Legal Support Centre. This Legal Support Centre has four pillars which are Customer Contract Team, Supplier Contract Team, Corporate Entity Management Team, and Legal and Compliance Team - Review, propose revisions and amend contracts whenever necessary. - Support and assist contracts...
-
Customer Support
6 days ago
Ara Damansara, Malaysia Carecone Group Full timeProvide accurate information about products, services, or account-related queries. - Make proactive calls to customers for follow-ups, feedback, or promotional campaigns. - Address inquiries, resolve complaints, and ensure customer satisfaction. **Job Type**: Contract Contract length: 24 months Pay: RM2,800.00 - RM4,500.00 per month Expected Start Date:...
-
Customer Service Support
1 week ago
Ara Damansara, Malaysia Trinity Workforce Solution Sdn Bhd Full time**Customer Service Support (Mandarin Speaker) BPO Industry** **Location: Ara Damansara, (Nearest to LRT Ara Damansara Station)** **Working Hours: 24/7 Rotational Shift** **Working Days: (Monday - Sunday) Rotational 2 Days Off** **Responsibilities**: feedbacks and other raising issue related to the company's products. - To exceed customers expectation in...