Customer Support Executive

4 days ago


Damansara, Malaysia VR Excellent (M) Sdn Bhd Full time

We are looking for a Customer Support Executive (Japanese Speaker) based in Kota Damansara.

Responsibilities for Level 1 Support:

- Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
- Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
- Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
- To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
- License issue and provision to customer.
- Periodic Maintenance Announcement.

**Requirements**:

- Applicant must be willing to work on rotational shifts & 4 days in a week.
- Each shift consists of 12 hours working hours and inclusive of 2 breaks (1 hour each).
- Applicant must be willing to work on rotation shift hence having own transport will be added advantage.
- Good communication & writing skills in English, Bahasa & Japanese is an advantage.
- Applicant is required to have an excellent communication skill in Japanese which should be close to a native speaker and not necessarily possesses any language proficiency certificate.
- Must be energetic, positive minded and good team player.

Benefits: Benefits: 4-day week, 2-hour daily break, RM500 allowance, bonus, insurance, etc.

Pay: RM4,000.00 - RM7,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Japanese (required)



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