Customer Experience Officer

7 days ago

Petaling Jaya, Malaysia Speedhome Full time

SPEEDHOME is revolutionizing property rentals, and we need a relentless, goal-driven customer experience/service agent rockstar to join our mission. If you’re aggressive, hungry for success, and thrive on crushing targets, this is your shot to shine.

**What You’ll Do**
- Pitch SPEEDHOME, SPEEDRENO, and SPEEDFIX game-changing property services with passion.
- Be ready to make an impact across our ecosystem. Based on your strengths and our needs, you may join the operational teams of **SPEEDHOME, SPEEDRENO, or SPEEDFIX**, tackling challenges across our core services.
- Team up with CRM and AI tools to deliver seamless customer experiences.
- Collaborate with your team lead to streamline SOPs and close operational gaps.
- Create real impact by making tenancy effortless for landlords and tenants.

**What’s in It for You**
- **Free Lunches**: Feast on us every Wednesday and Thursday in the office.
- **Explosive Growth**: Thrive in a fast-paced startup where you’ll learn and grow at lightning speed.
- **Real Impact**: See your work transform the rental experience and solve real problems.

**What We’re Looking For**
- **Killer Instinct**: You attack challenges head-on and don’t stop until the job’s done.
- **Hustle & Speed**: You adapt fast, solve problems on the fly, and thrive under pressure.
- **Accountability**: You own your results and deliver on promises, no excuses.
- **Customer Obsessed**: You stay cool, empathetic, and focused, even when the heat’s on.

**Requirements**:

- Degree Holder (fresh grads welcome, but 1-2 years of telemarketing or customer-facing experience is a big plus).
- Fluent in Bahasa Melayu and English; Mandarin speaking is a bonus.
- Organized, detail-obsessed, and hungry to learn.

**Who You Are**
- A relentless go-getter who thrives on smashing goals.
- A dependable closer who gets it done, every time.
- A process-driven person who improves systems while following them.
- A customer champion who lives to deliver value.

**Who You’re Not**
- Afraid of change or slow to adapt.
- A lone wolf who ignores teamwork or skips SOPs.
- Someone who shies away from big challenges.

**Job Type**: Full-time

**Pay**: RM3,000.00 - RM3,800.00 per month

**Benefits**:

- Health insurance
- Provided meals
- Opportunities for promotion
- Professional development

**Schedule**:

- Monday to Friday (Up to 1 day WFH)
- Rotational shift
- Weekend jobs

**Supplemental Pay**:

- Performance bonus

**Ability to commute/relocate**:

- Petaling Jaya: Must reliably commute or plan to relocate before starting (required)

Pay: RM3,000.00 - RM3,800.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Commission pay
- Performance bonus

Application Question(s):

- Any work achievements in the past 18 months that you would like to highlight?
- Do you often stay back to ensure tasks are completed?
- What are your 3 strengths and weaknesses?

Work Location: In person

Pay: RM3,000.00 - RM3,800.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- Any work achievements in the past 18 months that you would like to highlight?
- Do you have any hobby? Why do you like it?
- What are your 3 strengths and weaknesses?

Work Location: In person

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