Customer Service Executive
1 week ago
**Your Responsibilities**
1. Attend to all inquiries from multiple channels and ensure correct information is provided to all customers.
2. Handling administrative support such as data entry, assist customers to keep track order, liaise with the courier service.
3. Resolve problems by clarifying customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
**Requirements**:
1. Fresh graduates are encouraged to apply. Training will be provided
2. Proficient in English, Mandarin and Bahasa Malaysia.
4. Require to communicate with mandarin speaking customers and HQ.
5. Able to communicate effectively and professionally.
6. Advanced analytical, problem-solving, negotiation skills.
8. Hardworking, possess initiative, and a strong sense of responsibility.
9. A good team player, team management, and team motivation.
10. 2 shifts; Morning 9 am-6 pm, afternoon 1 pm-10 pm, 5 days/week.
**Career Growth**:
2. Annual appraisal for increment and awards.
Pay: RM2,000.00 - RM2,200.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- Ability to use MS Excel and Word
**Education**:
- Malaysian Special Skills Certificate (preferred)
**Language**:
- Mandarin (required)
- Bahasa (preferred)
Expected Start Date: 03/17/2025
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