Customer Service Coordinator

15 hours ago

Mutiara Damansara Selangor, Malaysia Hapag-Lloyd Business Services (Malaysia) Sdn. Bhd Full time
Important Note:

Kindly apply only if you agree to work on night shifts (rotational basis).

Function and duties:

1. Booking Process

  • Creation of bookings as per customer instructions.
  • Ensuring all bookings comply with rules, regulations, and country-specific requirements.
  • Processing amendments or cancellations based on updated customer information.
  • Prioritization of activities based on urgency and First-In-First-Out (FIFO) discipline.
  • Error tracking and continuous feedback-based improvement.

2. Export Documentation

  • Creation of Bills of Lading (BLs) in line with customer shipping instructions.
  • Validation of BLs against country-specific and customer-defined compliance requirements.
  • Updating revenues per shipping instructions, ensuring accuracy of documentation.
  • Managing process execution with urgency and FIFO principles.
  • Maintaining records in databases/Excel sheets, ensuring error-free outputs.

3. Import Documentation

  • Preparing arrival notices and import invoices on time.
  • Ensuring invoices are raised accurately and in line with checklists.
  • Maintaining productivity records in respective applications.
  • Supporting regional requirements with timely process execution.
Qualifications and Technical Job Requirements:
  • Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
  • 0–3 years of experience in customer service or operations roles. Fresh graduates are encouraged to apply.
  • Experience managing operations for a company that runs 24/7.
  • Shift rotation is mandatory as we support 24/7 operations.
  • Ability to manage multiple priorities and work under pressure.
  • Strong keyboard skills / typing speed.
  • Proficient in Microsoft Office (Excel, Word, Outlook).
  • Excellent communication skills (verbal and written) in English; additional languages are a plus.
  • if you are able to speak in Mandarin is an advantage
  • Detail-oriented with strong organizational and time-management skills.
  • Please note: Department and role assignments will be communicated only after the interview session.

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