Customer Service Coordinator

1 day ago


Mutiara Damansara, Malaysia Hapag-Lloyd Business Services Malaysia Sdn Bhd Full time

Customer Service Coordinator (Shipping)

Location: Mutiara Damansara, Petaling Jaya

Job Types: Full-time, Permanent, Fresh Graduate

About the Role

We are looking for a motivated Customer Service Coordinator to join our team. This role involves managing booking processes, export/import documentation, and ensuring smooth operations in a fast-paced, 24/7 environment.

*Fresh graduates are welcome to apply*

Key Responsibilities

Booking Process

  • Create bookings based on customer instructions
  • Ensure compliance with rules, regulations, and country-specific requirements
  • Process amendments or cancellations promptly
  • Prioritize tasks using urgency and FIFO discipline
  • Track errors and drive continuous improvement

Export Documentation

  • Prepare Bills of Lading (BLs) according to customer shipping instructions
  • Validate BLs against compliance requirements
  • Update revenues accurately per shipping instructions
  • Maintain records in databases/Excel with error-free outputs

Import Documentation

  • Prepare arrival notices and import invoices on time
  • Ensure invoices are raised accurately following checklists
  • Record productivity in relevant applications
  • Support regional requirements with timely execution

Qualifications

  • Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related discipline.
  • 0–3 years of experience in customer service or operations; fresh graduates are encouraged to apply.
  • Prior experience in a 24/7 operational environment is an advantage.
  • Willing to work on rotational shifts.
  • Strong typing and keyboarding skills.
  • Proficient in Microsoft Office (Excel, Word, Outlook).
  • Excellent written and verbal communication skills in English; additional languages are an added advantage.
  • Ability to multitask effectively and manage time efficiently.
  • Highly detail-oriented with strong organizational skills.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM4,000.00 per month

Benefits:

  • Health insurance
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • How many weeks of notice must you give your current employer?
  • This role is based in Mutiara Damansara. Are you comfortable commuting to this location?
  • Please rate your English proficiency on a scale of 1 (Beginner) to 10 (Expert).
  • This role requires shift-based work. Are you comfortable with working rotating shifts?
  • What is your expected monthly basic salary in RM? (Please indicate your expected range)

Education:

  • Diploma/Advanced Diploma (Required)

Work Location: In person



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