Customer Service Assistant

4 days ago

Kota Kinabalu, Malaysia Primiertel Sdn Bhd Full time

J**awatan Kosong: Customer Service Assistant (Bahagian Kutipan)**
- Lokasi: Suria Inanam, Kota Kinabalu, Sabah_
- Primiertel Sdn Bhd - Perkhidmatan Pelanggan & Pengurusan Perniagaan_

**Tentang Syarikat**

Primiertel Sdn Bhd ialah sebuah syarikat perkhidmatan pelanggan dan pengurusan perniagaan yang beroperasi di Kota Kinabalu. Kami menjalankan operasi sokongan pelanggan termasuk telesales dan pengurusan akaun pelanggan bagi pihak klien dari pelbagai industri.

**Deskripsi Tugas (Job Description)**

Sebagai **Customer Service Assistant** di **Bahagian Kutipan**, anda akan menjadi sebahagian daripada pasukan hadapan yang bertanggungjawab untuk menghubungi pelanggan, membantu menyelesaikan isu pembayaran, serta mencapai sasaran kutipan harian yang ditetapkan oleh syarikat.

**Skop Kerja Utama**:

- Membuat panggilan keluar kepada pelanggan yang mempunyai tunggakan akaun
- Menerangkan jumlah baki tertunggak dan mencadangkan pelan pembayaran
- Menyusun semula bayaran dan memberikan penyelesaian fleksibel jika perlu
- Berinteraksi secara sopan dengan pelanggan walaupun dalam situasi mencabar
- Merekod setiap panggilan, maklum balas dan tindakan dalam sistem
- Menyediakan laporan harian kepada penyelia

**Waktu Bekerja**:

- **Isnin hingga Ahad**:

- **1 hari cuti dalam seminggu (jadual cuti secara bergilir / rawak)**:

- Waktu kerja**:9:00 pagi - 6:00 petang** (boleh disesuaikan jika ada shift)

**Syarat & Kelayakan**:

- **Pandai bercakap dan yakin bila berinteraksi dengan pelanggan**:

- Boleh kawal emosi dan sabar dengan pelanggan yang sukar
- Mampu ikut skrip panggilan & juga bijak improvisasi bila perlu
- Rajin, boleh kerja bawah tekanan & capai KPI harian
- Pengalaman dalam telesales / call center / kutipan hutang adalah kelebihan
- **Fresh graduate juga digalakkan memohon**

**Apa Yang Kami Tawarkan**:

- **Gaji Pokok: RM1,700/sebulan**:

- **Bonus Harian berdasarkan KPI**:

- **Bonus Mingguan & Bulanan untuk prestasi**:

- **Elaun Kehadiran**:

- **Elaun Telefon (bergantung pada kelayakan)**:

- **Ganjaran bulanan untuk staf terbaik (Top Collector)**

Pay: RM1,453.33 - RM1,700.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Professional development

**Language**:

- Bahasa (required)
- Bahasa Indonesia (required)

Work Location: In person

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