Customer Service

20 hours ago

Kota Kinabalu, Malaysia FINBOND INDUSTRIES SDN BHD Full time

**What You Will Do**
- Serve as the first point of contact for customer service issues, receiving and logging all complaints regarding machine performance.
- Gather essential preliminary information from customers, including machine details (chassis number, hour meter), and visual evidence (photos/videos) for technical assessment.
- Efficiently schedule and dispatch mechanics for on-site troubleshooting and repairs, confirming appointment times with customers.
- Provide mechanics with all necessary job details, including customer location, contact information, and preliminary issue reports.
- Open, manage, and track Service Job Cards (SJC) for all assigned technical work.
- Process Material Issue Memos (MIM) and Material Return Memos (MRM) for all spare parts issued to mechanics, ensuring proper documentation and signatures.
- Issue Material Request Forms (MRF) or Purchase Requisitions (PR) to procure out-of-stock items to ensure service continuity.
- Conduct and document monthly physical stock takes for all spare parts and lubricants by the 29th of each month.
- Prepare and submit weekly lubricant reports to HQ every Thursday.
- Ensure Service Job Cards (SJC) are accurately and filled out by mechanics upon job completion.
- Verify that all related MIM and MRM documents are completed before closing an SJC.
- Compile and maintain an SJC listing and submit all physical and scanned copies to HQ monthly.
- Prepare Delivery Orders (DO) for machine transport and Job Requisitions (JR) for mechanics conducting Pre-Delivery Inspections (PDI).
- Maintain and update the daily service workflow log, confirming job status (completed/ongoing) with mechanics and submitting the report to HQ.
- Accurately document all machine arrivals and deliveries at the yard by taking pictures of the machine, hour meter, chassis number, and engine plate.
- Promptly update the Sabah Full Machine List in Google Drive upon machine arrival and delivery.
- Update the ERP system once a machine has been successfully delivered to a customer's site.
- Prepare and issue service or repair quotations for all chargeable work.
- Develop preliminary cost estimates for customer approval prior to commencing work.
- Submit quotations to HQ for internal approval and obtain formal customer approval (signed document or Purchase Order).
- Issue final, itemized quotations or invoices upon the successful completion of repair jobs.
- Other job tasks as required by the manager.

**Who We Are Looking For**:

- You have SPM or above.
- You have 1-2 years of experience in an admin role.
- You are good with computers, especially Microsoft Office (Word, Excel, Outlook).
- You are a very organized person who is careful with details.
- You can handle several tasks at once without getting stressed.
- It’s a big **plus** if you have worked in a similar industry

Pay: RM1,900.00 - RM2,300.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Ability to commute/relocate:

- Kota Kinabalu: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- Heavy Machinery : 3 years (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

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