Live Chat Customer Service Representative

5 days ago

Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

Responsibility
- Responsible for the live chat communication (pre-sales &aftersales) of Malaysia customers.
- Responsible for the maintenance of private messages and comments on the brand's official social media.
- Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
- Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
- Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
- Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various presales and after-sales problems.
- Deeply cooperate with the international team, maintainconsistency, and continuously improve customer satisfaction.
- To provide fast and timely solutions to all customer relatedproblems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.

Pay: RM2,800.00 - RM3,300.00 per month

**Benefits**:

- Health insurance

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)

Work Location: In person

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