Customer Service Representative
13 hours ago
Overview
We are looking for a dedicated and customer-focused individual to join our team as a
Customer Service Representative
supporting
Mandarin-speaking customers
. You will be responsible for handling customer inquiries via
email, chat, and phone
, ensuring a smooth and professional customer experience.
What We Offer:
- Career growth opportunities within a global organization.
- Visa and relocation assistance available for qualified candidates (if applicable).
- A vibrant and inclusive workplace culture.
Qualifications
- Proficient in
Mandarin
(spoken and written) and
English
. - Strong communication and problem-solving skills.
- Previous customer service experience is an advantage but not mandatory.
- Able to work on a
rotational shift schedule
, including weekends and public holidays. - Must be willing to work on-site at
G Tower, Kuala Lumpur
(near Ampang Park LRT Station).
Responsibilities
- Respond to customer inquiries through email, live chat, and phone in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Troubleshoot and resolve customer concerns effectively and efficiently.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Document and track interactions using internal systems.
- Collaborate with other team members and departments to escalate and resolve issues.
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