Customer Service Representative

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Services Full time 30,000 - 80,000 per year

We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities

  • Attend to all customer enquiries and requests via all communication channels promptly and professionally.
  • Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives.
  • Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements.
  • Maintain accurate and up-to-date customer records and policy documentation in the company's database.
  • Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times.
  • Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities And Qualifications

  • Diploma / Degree in any field
  • GCE 'O' Level, ITE or SPM holders with relevant experience will be considered
  • Must be BCP, PGI and HI certified
  • Minimum 3 years of experience in General, Health and Life Insurances
  • Prior experience in customer service or insurance-related roles in preferred
  • Possess knowledge and understanding of the service to sale model
  • Ability to work independently and collaboratively in a fast-paced environment
  • Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
  • Excellent customer service phone etiquette
  • Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
  • Minimum 1 year experience in start-up companies is preferred

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

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