Assistant Manager

VACANCY AT KLINIK FAMILI IN SETIA TROPIKA

POSITION:
ASSISTANT MANAGER (CLINIC)

**Requirements**:

- Woman
- Minimum requirement SPM/Diploma/Degree in any field
- Diploma or Bachelor's Degree in Healthcare Administration, Business, or a related field will be advantageous.
- Prior experience in a healthcare setting or clinic management role.
- Excellent communication, leadership, and organizational skills.
- Ability to work in a fast-paced environment and handle challenging situations with professionalism.
- Confident and healthy body image
- Professional, friendly and courteous personality
- Possess own transport
- Have positive & supportive attitude
- Good team player
- Proficient in Microsoft office (Excel, Word, PowerPoint) and basic computer function
- Working hours**:45 Hours per week**

1. **Operations Management**
- Assist in managing daily clinic operations to ensure a smooth and efficient patient flow.

2. **Staff Management**
- Support in staff scheduling to ensure adequate coverage for all shifts.
- Help onboard, train, and mentor new staff members.
- Supervise clinical and administrative staff, providing guidance and addressing performance issues as necessary.
- Conduct regular team meetings to discuss updates, address concerns, and review performance goals.

3. **Patient Experience**
- Ensure patient satisfaction by maintaining high-quality customer service standards.
- Handle patient complaints and concerns professionally, ensuring prompt resolution.
- Oversee the patient registration, billing, and follow-up process to streamline patient experience.

4. **Financial and Billing Support**
- Assist with daily financial tasks, such as handling cash transactions, billing, and copayment collection.
- Ensure billing accuracy and compliance with clinic policies.
- Support the Clinic Manager in financial reporting and budget monitoring.

5. **Quality Assurance and Compliance**
- Maintain compliance with health and safety regulations, ensuring a safe environment for patients and staff.
- Ensure that the clinic adheres to regulatory standards, including proper handling and disposal of medical waste.
- Monitor and ensure high standards of cleanliness, hygiene, and infection control.

6. **Administrative Support**
- Oversee appointment scheduling, patient records management, and other administrative tasks.
- Coordinate with the marketing officer to update the Telegram channel with relevant information, including the daily on-duty doctor.
- Manage the cash file updates for any outstanding copayments after patient follow-up.

7. **Reporting and Communication**
- Assist in generating reports on clinic performance, patient feedback, and staff productivity.
- Assist the Clinic Manager in coordinating with external parties, including pest control and equipment vendors.

8. **Marketing and Patient Outreach**
- Work with the marketing officer to develop and implement strategies to enhance patient outreach and clinic visibility.
- Support initiatives to increase patient engagement and awareness of clinic services.
- Ensure all equipment and facilities are well-maintained, coordinating with vendors for repairs as needed.
- Monitor and manage inventory levels for medical and office supplies.
- Assist in implementing and monitoring operational policies, procedures, and protocols.

**Benefits**:

- Good future career advancement
- EPF, SOCSO, EIS will be provided
- Sales Commissions / Bonus
- Medical benefits
- Transportation/Travelling allowance (if any)
- Annual Bonus
- Maternity leave
- Uniform + Shoes
- Annual salary increment
- Annual Leave
- Staff activities (family day, Iftar feast)

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- ASSITANT MANAGER: 1 year (required)

**Location**:

- Johor Bahru (required)

Expected Start Date: 12/01/2024