Technical Content Developer

2 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan HCR Malaysia Sdn. Bhd. Full time

**Responsibilities include, but are not limited to**:

- Conduct an audience and task needs analysis for documentation, focusing on what the various audiences need to be able to do and know. The audiences range from end-user customers to service personnel.
- Research and gather technical information.
- Become a user advocate for the products you document.
- Collaborate with engineers and other technical specialists to translate their knowledge into clear and straightforward documentation.
- Deliver technical documentation for Quantum products and related technology to Quantum's employees, service partners, and customers. Example deliverables include installation instructions, maintenance and troubleshooting tasks, online help, user tasks, and release notes.
- Partner with instructional designers to develop overall training and documentation solutions.
- Test whether users understand newly developed material.
- Check out our Documentation Portal to see examples of the type of work you’ll be responsible for. You’ll be making a difference for Quantum and our customers with your work to create and evolve content like this

**Required Skills and/or Experience**:

- Relevant experience of 3 years or more.
- A higher education and a strong interest in writing and technology. Technically literate with an interest in continually learning about new technologies.
- Excellent written and verbal English communication skills with impeccable grammar and attention to detail.
- Ability to write compelling and engaging copy.
- Time management and organization skills.
- Experience with tools such as Madcap Flare, FrameMaker, Illustrator, Photoshop, Adobe Acrobat, Jira, Microsoft Office, and content management/source control tools such as Subversion and GitLab.
- Experience using CSS, HTML, single-sourcing, and online help/documentation outputs.
- You enjoy working with other people and delivering features as a team. When a team is at risk of missing a deadline or commitment, you’ll help (and you will receive help), even if it means stepping out of your comfort zone.
- You appreciate getting open feedback from your peers.
- You enjoy working with people from other cultures and time zones.
- You like working in an environment that appreciates humor, fun, and off-work activities.

**Job Type**: Permanent

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

**Experience**:

- Technical Writer: 3 years (preferred)
- Jira: 3 years (preferred)
- HTML/CSS: 3 years (preferred)
- Madcap Flare/ Frame Maker: 2 years (preferred)
- Source Control: 2 years (preferred)
- Subversion and Gitlab: 2 years (preferred)

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