Customer Support/ Account Executive

7 days ago


Kuala Lumpur, Malaysia OX HR Consultancy Full time

**Customer Support Representative**

**Responsibilities**:

- Assist customers with product inquiries, troubleshooting, and issue resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Collaborate with other teams to resolve customer issues promptly.
- Keep accurate records of customer interactions and transactions.
- Continuously strive to improve customer satisfaction and retention.

**Requirements**:

- Excellent **Chinese** communication skills, both verbal and written.
- Ability to remain calm and composed under pressure.
- Strong problem-solving skills and attention to detail.
- Experience in customer service or a related field preferred but not required.

**Salary**: Up to RM4,800.00 per month

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer support: 2 years (required)

**Language**:

- Chinese (required)



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