Restaurant Manager
1 week ago
Summary
**Join Our Leadership Team at Alila Bangsar Kuala Lumpur**
We are looking for a passionate and capable Restaurant Manager to lead the full operations of our vibrant dining outlet. You will take ownership of the guest journey, team performance, and business success—blending daily hands-on leadership with long-term planning. This is a single-restaurant operation where your role makes a significant impact, reporting directly to the General Manager.
Your Role
- Oversee all aspects of the restaurant and bar operation, from service excellence to operational efficiency.
- Ensure guest satisfaction and consistent service aligned with Hyatt standards and Alila’s experience.
- Monitor and optimize profitability, cost control, and sales initiatives.
- Collaborate with the Culinary team to maintain smooth service and consistent food quality.
- Execute promotions and collaborate on restaurant marketing strategies.
- Lead and inspire the service team, handling recruitment, training, and performance development.
- Maintain cleanliness, food safety, and hygiene standards in full compliance with local laws and Hyatt policies.
- Be present and hands-on during key service periods, coaching the team on the floor.
- Take the lead on guest recovery and feedback resolution.
- Oversee inventory, ordering, and maintenance of restaurant equipment.
**Qualifications**:
**Qualifications**
- Minimum of 3 years’ experience in restaurant operations, with at least 1 year in a supervisory or managerial role.
- Strong team management and customer service skills with a hands-on approach.
- Proficient in restaurant POS systems, inventory control, and daily operations management.
- Knowledge of food safety and hygiene practices as per Malaysian Food Act standards.
- Comfortable working in a fast-paced environment and resolving operational challenges quickly.
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