Restaurant Manager
6 days ago
Position Title: Restaurant Manager
Reports To: Operations Director / Restaurant Owner
Location: Kuchai Lama
Key Responsibilities
1. Restaurant Operations Management
- Oversee daily restaurant operations to ensure high standards of food quality, service quality, and hygiene.
- Coordinate smooth operations between front-of-house and kitchen teams.
- Handle daily issues, emergencies, and ensure customer satisfaction.
2. Staff Management
- Manage staff scheduling, training, performance evaluation, and team motivation.
- Conduct regular service and SOP training to maintain professionalism.
- Monitor staff discipline, attendance, and overall team performance.
3. Customer Service
- Build and maintain good relationships with customers.
- Handle customer complaints promptly and professionally.
- Support loyalty programs and promotions to increase customer retention.
4. Cost & Inventory Control
- Manage purchasing, inventory, and cost control to minimize waste.
- Oversee daily sales, expenses, and profit performance; prepare operational reports.
5. Marketing & Sales Support
- Assist in planning sales strategies, festive promotions, and marketing campaigns.
- Analyze market trends and provide recommendations for operational improvement.
**Requirements**:
Education & Experience
- Minimum 3-5 years of restaurant management experience (Chinese cuisine preferred).
- Proven experience in team leadership and restaurant operations.
**Skills**:
- Strong communication, leadership, and interpersonal skills.
- Familiar with restaurant SOPs, food safety standards, and hygiene regulations.
- Strong problem-solving skills and ability to work under pressure.
- Must be able to speak Mandarin to communicate with customers and kitchen staff.
Other Requirements
- Willing to work shifts, weekends, and public holidays.
- High sense of responsibility and strong customer service mindset.
职位类型:全职, 终身制
薪资: RM4,000.00至RM6,000.00(每月 )
Work Location: 现场办公
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