Restaurant Manager

6 days ago


Kuala Lumpur, Malaysia Wee Full time

Position Title: Restaurant Manager

Reports To: Operations Director / Restaurant Owner

Location: Kuchai Lama

Key Responsibilities

1. Restaurant Operations Management
- Oversee daily restaurant operations to ensure high standards of food quality, service quality, and hygiene.
- Coordinate smooth operations between front-of-house and kitchen teams.
- Handle daily issues, emergencies, and ensure customer satisfaction.

2. Staff Management
- Manage staff scheduling, training, performance evaluation, and team motivation.
- Conduct regular service and SOP training to maintain professionalism.
- Monitor staff discipline, attendance, and overall team performance.

3. Customer Service
- Build and maintain good relationships with customers.
- Handle customer complaints promptly and professionally.
- Support loyalty programs and promotions to increase customer retention.

4. Cost & Inventory Control
- Manage purchasing, inventory, and cost control to minimize waste.
- Oversee daily sales, expenses, and profit performance; prepare operational reports.

5. Marketing & Sales Support
- Assist in planning sales strategies, festive promotions, and marketing campaigns.
- Analyze market trends and provide recommendations for operational improvement.

**Requirements**:
Education & Experience
- Minimum 3-5 years of restaurant management experience (Chinese cuisine preferred).
- Proven experience in team leadership and restaurant operations.

**Skills**:

- Strong communication, leadership, and interpersonal skills.
- Familiar with restaurant SOPs, food safety standards, and hygiene regulations.
- Strong problem-solving skills and ability to work under pressure.
- Must be able to speak Mandarin to communicate with customers and kitchen staff.

Other Requirements
- Willing to work shifts, weekends, and public holidays.
- High sense of responsibility and strong customer service mindset.

职位类型:全职, 终身制

薪资: RM4,000.00至RM6,000.00(每月 )

Work Location: 现场办公


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