Customer Service Specialist

6 days ago

Kuala Lumpur, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact centre objectives.
- Obtain customer’s details and ensure all information are accurately and promptly keyed into our customer database for all transactions.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Undertake any other tasks delegated by the Team Leader

**Requirements**:

- SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
- Fresh graduates are encouraged to apply
- Proficient in English and Mandarin (both verbal and written). Cantonese is an added advantage
- Proficient in English and Japanese (both verbal and written)
- Previous experience in customer service is an added advantage
- Able to work shifts (including weekends, public holidays, overnight)
- Possess a problem-solving mindset to proactively find solutions for customer needs
- Strong written and verbal communication skills to communicate clearly and effectively with our customers
- Good team player to work collaboratively in a team environment
- Keen attention to detail in completing tasks accurately and thoroughly

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)
- English (required)

Shift availability:

- Overnight Shift (required)

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