Customer Service Executive

1 week ago

Bangsar South, Malaysia Aisling Consulting Sdn Bhd Full time

**Job Responsibility**:

- Understand and address customer needs by promptly responding to inquiries and requests.
- Resolve customer issues efficiently and ensure their satisfaction.
- Keep the customer database accurate and up to date.
- Develop and nurture strong customer relationships by effectively identifying and resolving inquiries and issues.
- Provide information to customers about the Bank's products and services, guiding them towards self-help resources.
- Handle customer complaints professionally and escalate complex matters to the relevant department.
- Adhere to internal guidelines for customer follow-up and ensure accurate data management.
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- **Job Requirements**:

- **SPM/STPM **or **equivalent certificate** holders with a minimum of 1 **year working experience.**:

- **Diploma/Advanced Diploma** holders with a minimum of 1 **year working experience.**:

- **Fresh graduates with Degree **are very much encouraged to apply.
- **Excellent communication skills in English,** both verbal and written.
- Mandarin communication skills not needed but is an advantage.
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- **Benefits**:

- Competitive Basic.
- Fixed shift & Night shift allowance.
- KPI incentive.
- Optical/Dental Packages
- Annual leave 30 Days
- Performance Bonuses (KPI-based)
- Training will be provided

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM4,000.00 per month

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,800.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
- Vision insurance
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

**Experience**:

- one: 1 year (preferred)

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