Business Support Assistant

**About Doherty Associates**

Doherty Associates (DA) has successfully delivered IT support and consultancy services for the past 30 years to world-renowned, international clients. Our focus is on the professional and financial services sector, including leading private equity and venture capital firms and top 10 UK law firms.

We are a Microsoft Gold Partner with ten gold competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.

Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality.

We are head quartered in London, United Kingdom and have a well established subsidiary operation based in Kuala Lumpur, Malaysia.

**About the Role**

The Business Support Assistant will be responsible for providing business and administrative support to our sales, engineering, finance and consultancy functions.

This role will suit a professional who is detailed oriented and has excellent communication skills. You will be further supported and encouraged to develop your professional skills through the Company's sponsored training and development programme.

This role is a full-time position, reporting to the Team Lead (based in our KL Office) in the KL Business Support Team.

**Responsibilities**
- Quoting, order processing and procurement using our ConnectWise ERP system_
- Perform agreement and configuration administration
- Gather and understand requirements for quote preparation
- Assist Account Managers in preparing competitive and comprehensive proposals for existing and new clients
- Work closely with internal parties (Account Managers, Engineers, Finance) to ensure orders are being processed according to agreed turnaround times and with accuracy
- Co-ordinator with suppliers for quotations and supplier invoices
- Billing_
- Create invoices and report to the head office Finance team
- Prepare Monthly Sales Commission Report
- System Administration_
- Product ID maintenance
- Ensure the integrity of client information is maintained
- Manage the agreement and configuration renewal and setup process
- Create and maintain Standard Operating Procedures (SOPs) and ensure they are up to date
- Reporting_
- Generate business reports following documented procedures
- Continual process improvement_
- From time to time you will be required to undertake special assignments, ad-hoc projects and other company related duties

**Qualification, experience and skills**
- Must have_
- Fluent spoken and written English, with an excellent telephone manner
- Excellent administrative skills with very good attention to detail (you will be required to demonstrate these during the hiring process)
- Effective communication skills (able to clearly convey information and provide constructive feedback)
- Experience of working in a multi-cultural business environment and collaborating with various business stakeholders
- Excellent time management and prioritisation skills
- Good to have_
- Customer service support experience (always ensure the delivery of a quality customer service)
- Experience of Microsoft licensing
- Problem-solving skills (able to collect and assess the information in order to come up with an effective solution)

**About the person**
- Accountability - sense of full responsibility for the assigned tasks.
- Adaptability - aim for a flexible approach that allows you to pivot as necessary. Able to overcome unexpected challenges rather than resisting them
- Exhibit positivity during difficult situations
- Stability - Take a steady, reliable approach in managing assigned tasks. Following standards that are set by the company. Maintain energy and focus. Strive for constant progress.
- Team player - Provide constructive feedback, collaborate and be open to receive feedback. Individual performance is critical to the success of the team.
- Growth mindset - curious and with an appetite to continually learn

**Hours of work** : Monday to Friday, 8 working hours a day (excluding a 1-hour break time), flexi time with core hours.

**Location**:Our office is located in Solaris Dutamas, Kuala Lumpur.

**Benefits**
- Competitive basic salary
- Incentive scheme after probation (up to 10% performance related bonus)
- Company sponsored training and development
- Multi-international and inclusive working environment
- Day off on your birthday
- Parking fee reimbursement
- Medical benefits cover outpatient and inpatient after probation
And more