Business and Customer Support Personal Assistant

**Job Description: Business and Customer Support Personal Assistant & Secretary**

Position Overview: We are seeking a proactive, organized, and versatile individual to join our team as a Personal Assistant & Secretary, with a primary focus on business and customer support. In this role, you will be responsible for providing comprehensive assistance to the management team, handling customer inquiries and support, and performing various secretarial tasks to ensure the smooth operation of the organization.

**Key Responsibilities**:

- Business Support:

- Assist the management team in day-to-day business activities, including scheduling meetings, preparing documents, and organizing business-related events.
- Conduct research and gather information to support business decision-making and strategic planning.
- Collaborate with other team members to ensure the successful execution of business projects and initiatives.
- Customer Support:

- Provide excellent customer service by addressing customer needs, resolving issues, and ensuring a positive customer experience.
- Build and maintain strong customer relationships to foster loyalty and retention.
- Administrative Support:

- Manage the executive's calendar, coordinate appointments, and organize travel arrangements when required.
- Prepare and edit documents, reports, and presentations as directed by the management team.
- Maintain accurate records and files, ensuring data confidentiality and security.
- Daily Assigned Tasks:

- Receive and execute daily tasks assigned by the management team, demonstrating flexibility and adaptability to handle various responsibilities effectively.
- Prioritize and manage multiple tasks simultaneously, ensuring deadlines are met with a high level of accuracy and efficiency.
- Secretarial Duties:

- Take meeting minutes, prepare meeting agendas, and follow up on action items as required.
- Handle confidential information with discretion and maintain strict confidentiality in all aspects of work.
- Relationship Management:

- Build and maintain positive relationships with clients, vendors, and other external stakeholders on behalf of the organization.
- Liaise with different departments within the company to facilitate effective communication and collaboration.

**Qualifications and Requirements**:

- Proven experience as a Personal Assistant, Executive Assistant, or similar role, with a minimum of [X] years of experience.
- Excellent communication skills, both verbal and written, with a strong command of English (additional language proficiency is a plus).
- Customer-centric mindset with a passion for delivering exceptional customer service.
- Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
- Proficient in using productivity tools and software (e.g., Microsoft Office Suite, customer support platforms).
- Discretion and confidentiality when handling sensitive information.
- Ability to work independently and as part of a team, with a positive attitude and adaptability to changing priorities.

**Salary**: RM4,000.00 - RM6,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)