Customer Service Officer

5 days ago

Petaling Jaya, Malaysia IPC Shopping Centre Full time

Company Description
**_
GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._**

Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful stores in the IKEA family that ranks in the top 10 worldwide for footfall. We are one of the first to many shopping centres under Ikano Centre’s portfolio across the Southeast Asian region.

IPC Shopping Centre is a family-friendly shopping destination that is more than just shopping. It is So Much More as there are more than just transactional experience. IPC is a place where people want to return to, over and over again. In IPC Shopping Centre, we strive to bring bright smiles and laughter to our shoppers.

**About the job**

This is a fulltime employment. Responsible to manage the information counter and the service provided at the information counter, managing tenant feedback and attend to customer enquiries. Having knowledge of the service provided by the shopping centre tenants, assisting back-office on event & promotion and other ad-hoc assignment.

**Job Description**:

- To man the counter and assisting customers with enquiries & provide accurate information, activities happening in the centre
- To manage and monitor all common facilities and common area provided are in good conition and well maintained
- To ensure that all customer/tenant complaint is addressed to relevant department. Follow up on feedback forms and response
- To be liaison between tenant and management on daily operational matters
- Distribute management correspondence/circular/information to tenant
- To record lost & found items in the centre, send to Security if not claimed at end of business day
- Respond to injuries and accidents in the centre, escalate to Duty Manager if not able to handle
- Making general announcement over the public announcement system.
- Coordination with Marketing Department in all promotion activities and event happening in the centre. Also updating Supervisor on promotion offered by tenant.

**Qualifications**:

- At least SPM or equivalent.
- 18 years old and above.
- Must be a team player, pleasant personality and a people person.
- Able to work on shift, weekend and public holidays.
- Able to communicate in English and Bahasa Malaysia. Speaking any other additional language is an advantage.
- Experience in customer relation / tele-marketing / front desk / other related field.

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