Customer Service Officer/ Executive

6 days ago

Petaling Jaya, Selangor, Malaysia Polymorph Recruitment Full time
Key Responsibilities:

  • Order Processing & Delivery:

  • Manage and process customer orders, ensuring accurate order entry into the system.

  • Coordinate delivery schedules and ensure timely invoicing.
  • Liaise with logistics to track Sea, Air, and Road shipments.

  • Customer Interaction:

  • Respond to customer inquiries and provide timely support regarding orders, product information, and services.

  • Prepare and manage price quotations, product documentation, and other relevant office data.

  • Office Management:

  • Maintain a comprehensive filing system for office documents, product information, and price quotations.

  • Oversee the maintenance of the office lab and the samples library.
  • Assist the sales team by preparing demo samples and arranging couriers for customer samples.
  • Conduct annual stock checks to ensure inventory accuracy.

  • Reporting:

  • Prepare and submit monthly sales reports and 'win' reports for review.

Requirements:

  • Diploma or Bachelor's Degree in Business Administration or an equivalent field.
  • 1-2 years of experience working with ERP systems such as IFS, SAP, or similar platforms.

  • Skills:

  • Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

  • Fluent in English and BM (both spoken and written).
  • Excellent organizational and filing skills, with a keen eye for detail.
  • Ability to work independently, with a proactive and customer-oriented attitude.

  • Personal Attributes:

  • Strong teamwork skills with a willingness to support colleagues and contribute to a collaborative work environment.

  • Self-motivated, precise, and capable of managing multiple tasks efficiently.

Remuneration packages:

Basic: RM2800-RM3500

EPF, SOCSO, EIS

Benefit:

  • Confirmed staff only: WFH option- 1 day/ week
  • 13th month contractual bonus
  • Working Days: 5 days' work week (Mon to Fri)
  • Working Hours: 8.30am to 5.30pm

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