Customer Service Officer

3 days ago

Petaling Jaya, Selangor, Malaysia CoreBody Studio Full time

About CoreBody

CoreBody is a premier Yoga, Pilates, and Barre studio based in PJ, designed as a space where movement meets lifestyle. More than just classes, we provide a welcoming community and a premium studio experience — a place to train, recharge, and connect. Our mission is to uphold the highest standards in wellness, customer care, and studio operations while continuously delivering a warm, uplifting experience for every client who walks through our doors.

Role Overview

As a Customer Service Officer, you will be the heartbeat of our daily operations — ensuring CoreBody runs seamlessly and clients receive exceptional service at every touchpoint. From front desk interactions to studio upkeep, scheduling, and community engagement, you will play a key role in maintaining our standards and building meaningful client relationships.

Key Responsibilities

Studio Operations & Environment

  • Ensure the studio is always welcoming, clean, and fully functional according to CoreBody standards.
  • Monitor studio facilities, amenities, and equipment to ensure smooth day-to-day operations.
  • Oversee class transitions, ensuring timely setup and smooth flow between sessions.
  • Maintain inventory for retail, props, cleaning supplies, and consumables.

Front Desk & Client Experience

  • Serve as the first point of contact, delivering warm, professional service to all clients.
  • Manage check-ins, bookings, retail sales, and customer queries with accuracy and efficiency.
  • Guide new clients through onboarding, package options, and studio etiquette.
  • Ensure all front desk processes (POS, bookings, attendance, cancellations) are executed flawlessly.

Sales & Client Growth

  • Proactively follow up with existing clients for feedback, renewals, and package upgrades.
  • Reach out to new leads and enquiries to convert them into paying clients.
  • Actively promote and upsell studio offerings such as events, workshops, retail, and private sessions.
  • Maintain accurate sales tracking and report performance regularly.

Client Communication & Relationship Management

  • Respond promptly to all client enquiries across WhatsApp, Instagram, email, ClassPass, and Google Reviews.
  • Follow up with clients for feedback, renewals, and upsell opportunities (class packs, events, retail).
  • Maintain a consistent tone of professionalism, empathy, and warmth in all communications.

Who We're Looking For

  • Strong interpersonal and sales skills with a customer-first, results-oriented mindset.
  • Proven ability to meet or exceed sales KPIs (retail, memberships, or services).
  • Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
  • Tech-savvy and comfortable working with booking systems, POS, and social media platforms.
  • Flexible and reliable — available to work on evenings and weekends as required by studio schedules.

Why Join CoreBody?

  • Be part of a vibrant, growing wellness brand.
  • Gain experience in both operations and sales within the wellness industry.
  • Competitive package with incentives for achieving sales KPIs.
  • Complimentary access to selected studio classes.
  • Opportunities to grow your career in studio management, sales, and events.

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