Assistant Telemarketing Manager

2 weeks ago

Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

DUTIES & RESPONSIBILITIES:
**Essential functions**
- Leads an internal sales teams to achieve monthly/annual enrollment goals and close rates.
- Leads periodic sales review process, conducts group call audits with supervisors and recommend opportunities to coach to maximum performance.
- Conducts consistent individual call audits and delivers feedback to supervisors.
- Train and recommend performance management of new hires and low performers.
- Utilizes and assists in future development of all statistical reports including production levels and close rates.
- Follows “Right Next Step” sales model to optimize sales and lead generation while adhering to compliant sales approaches.
- Develops sales scripts, rebuttals and coaching approaches to optimize performance.
- Ensures sales tactics align with maintaining mínimal rapid disenrollment rates.
- Strictly adhere to all management regulations.
- To undertake any other adhoc jobs assigned by Head of Department or Management from time to time.

**Daily task & others administration job**
- Coaching & training by understanding TM successful & unsuccessful experience.
- Monitoring of TM daily activity thru Tele marketing system and TM report.
- Randomly pick up recorded call for monitoring and the right approach when making calls.
- To improve personal and Tele-marketeers successful call & appointment rates.
- To ensure all the appointments are fixed in Daily appointment, Individual file & Arcus.
- Managing all leads data and assign to respective tele-marketeer.
- To follow up on Unreachable call especially call the not reachable from the leads assigned & those never turn up clients-every morning till 12pm.
- To manage all cancellation of appointment and understand the issues facing by respective TM.
- To compile monthly report for the team performance, commission and other relevant reports that required at all time.
- Continuously updates & sharing on the client’s expectation, feedback and complaints on gifts, packages and services.
- Conducting monthly meeting to present TM monthly sales performance & client feedback.

**Telemarketing roles & responsibility**
- Contacting potential or existing customers to inform them about a product or service using scripts.
- Answering questions about products or the company.

Asking relevant questions to understand customer requirements and close sales.

**Salary**: RM4,000.00 - RM5,000.00 per month

Schedule:

- Monday to Friday

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