E-commerce Executive

2 weeks ago

Petaling Jaya, Malaysia Universal Therapeutics Full time

**Location**: Kota Damansara, Selangor (Hybrid
- once a week in office)
**Type**: Full-time (Contract/Renewable)

**Who We Are**
Universal Therapeutics is a Malaysia-based in-vitro diagnostics (IVD) company established in 2014. We are more than just a brand, we are a manufacturer, distributor, and regulatory consultant in the medical diagnostics space. Our in-house IVD facility is fully certified and licensed by Malaysia’s Medical Device Authority (MDA), and we produce diagnostic kits for infectious disease, pregnancy, dengue, malaria, and more.

We are the makers of **AwarerHOME**, first made-in-Malaysia HIV oral self-test kit, and **Que Sarah, Sarah** pregnancy test kits — both sold in Watsons Malaysia.

At our core, we believe in empowering individuals with accessible, private, and scientifically sound tools to take control of their health. Every product we build is guided by our commitment to accuracy, usability, and dignity.

**About the Role**

We are seeking an independent, dynamic, and well-organised individual to drive our e-commerce channels and partnerships in the Malaysian market. You will oversee both the strategic and operational aspects of our online presence, from account management to content optimisation, with the goal of building strong relationships with platforms and maximising sales growth.

**Key Responsibilities**

**Account Management**
- Set up/ manage operations across key platforms: Lazada, Shopee, TikTok Shop, Watsons, B2B, company website, and future marketplaces.
- Develop and implement sales and marketing strategies (including live commerce) to achieve sales targets.
- Build relationships with platform category managers; analyse performance by category and recommend strategies to drive growth.
- Monitor and respond to customer enquiries, orders, and feedback promptly.
- Recommend and implement improvements in customer service, order handling, and promotional efficiency.
- Track market trends, benchmark competitors, and prepare recaps of category performance to inform future strategy.
- Prepare and present sales reports, campaign analysis, and promotional ROI to management.
- Analyse key metrics (conversion, traffic, page views, cancellations, returns, unpaid orders) and propose corrective actions.

**Content Management**
- Ensure all SKUs have accurate product titles, descriptions, and optimised images.
- Identify content gaps and coordinate development of needed assets.
- Manage end-to-end e-commerce performance including sales, pricing, listing visibility, on-site and off-site traffic, order management, fulfilment, and after-sales support.

**What Makes You Successful**
- At least 3 years’ experience in e-commerce, digital marketing, or marketplace management.
- Strong track record in campaign planning and promotional execution.
- Good business acumen with a strong marketing sense and innovative mindset.
- Hands-on experience with live commerce, SEO, social media, and online traffic generation.
- Comfortable analysing data in Excel and preparing actionable insights.
- Basic design knowledge (Photoshop or Canva) is an advantage.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM5,500.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Free parking
- Work from home

Application Question(s):

- This is a hybrid position, you will be required to travel to work at Kota Damansara at least once a week. Are you able to do so.

**Experience**:

- E-commerce: 2 years (preferred)

Work Location: Hybrid remote in Petaling Jaya

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