Expert Specialist

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. **Expert Specialist - Global Learning Operations - Global HR Solutions** Are you interested in serving in a global operations role that offers foundations in HR and delivers exceptional service to the organisation? Do you enjoy the challenge of interfacing with lots of different people and teams, and supporting multiple HR processes? At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help people to live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism. The Global HR Solutions team is an organisation built to provide quality operational support to multiple business functions and internal stakeholders including employees, managers, and HR colleagues. As a GLO Associate you will support our L&D data management, have excellent customer service, communications, and problem-solving skills. You will enjoy working as part of a diverse, result driven operational team with a global reach. **Responsibilities**: As GLO Specialist, you will work with multiple business functions providing a wide variety of HR process and operational support. Your key responsibilities will include: - Supporting global business partners with L&D data management through multiple communication channels and case management processes. - Processing Learning inquiries and transactions to a high quality and service standard in accordance with global L&D standard operating procedures and standards. - Prioritising and managing case workload to achieve service levels and quality targets - Answer complex questions, escalate those cases that are outside standard guidance and need further support through resolution processes - Following detailed procedures to support processing compliance, working through solutions to deviations across multiple teams and business partners. - Analyse requests in detail to understand the impact on downstream processes and system impacts across multiple countries. - Information and knowledge sharing of ideas and opportunities to guide continuous learning and improvements. - Complying with global guidelines and standards. - Adapting flexibly to operating hours and team needs within a hybrid working environment **Basic Qualifications** - 2+ years’ experience desirable supporting in fast paced customer service, administration, or operations environment. **Additional Skills/Preferences** - Prior experience working in support or shared services is advantageous - Strong oral and written communication skills - Strong flexibility and adaptability - Ability to prioritize large workloads efficiently - Strong data management and attention to detail - Bilingual/Multilingual **Additional Information** - Willing to work flexibility to support across multiple countries with rotating shifts across global operating hours with some occasional bank holiday cover Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. Travel