Customer Support Advisor
1 week ago
_**Type : 24 month contract (Renewable)**_
- **Working hours and days : 24/7 rotations shift / 5 days working and 2 days off**_
- **Salary : Basic RM 3,500 + Shift 200 + KPI RM300**_
- **Location : Ara Damansara (Nearby LRT)**_
**Responsibilities**:
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
**Requirements**:
- Required language : English and Mandarin
- Minimum 1 year of working experience in the service industry will be an added advantage
for this position.
- Applicant must be willing to work on rotational shifts and off day
- Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
- Applicant must be willing to work in Ara Damansara, Selangor
**Benefit**:
- 5 working days in a week
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 24 months
Pay: RM3,500.00 - RM4,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Can you read and write in Mandarin?
- Are you willing to work on 24/7 rotation shift?
- When is your availability date to join?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
Work Location: In person
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