Service Desk Intern
1 week ago
Troubleshooting: Diagnose and resolve hardware, software, and network problems.
- Incident Management: Log incidents accurately and prioritize using a ticketing system.
- Customer Service: Provide clear solutions and escalate complex issues when needed.
- Collaboration: Coordinate with IT teams and vendors for effective resolutions.
- Proactive Monitoring: Monitor alerts and address potential problems promptly.
- SLA Adherence: Meet response and resolution time targets set by SLAs.
- Continual Improvement: Contribute to enhancing processes and service delivery.
**; Requirements**:
- Education: Preferably pursuing a Bachelor's in Computer Engineering, Computer Science, Networking, Computer Forensics, Cloud Computing, or related fields.
- Certifications: CompTIA A+, Network+, ITIL Foundation are a plus.
- Technical Skills: Familiarity with Windows, Office 365, Active Directory, basic networking.
- Communication: Strong verbal and written skills for clear client interactions.
- Problem-Solving: Analytical mindset to diagnose and resolve technical issues.
- Time Management: Handle tasks, prioritize, and meet deadlines in a dynamic environment.
- Teamwork: Collaborate well within a diverse team to solve challenges.
- Adaptability: Willingness to learn and adapt to evolving technologies.
- Professionalism: Maintain empathy and patience when addressing IT concerns.
- Experience: Prior customer support or IT helpdesk experience is a bonus.
-
IT Service Desk…
4 days ago
Hulu Selangor, Malaysia Garza Blanca Preserve Resort & Spa Puerto Vallarta Full time**Responsibilities**: Objetivo: Somos un grupo líder de resorts y vacation club, estamos buscando un agente de soporte de nível 1 para el Service Desk, altamente motivado, para proporcionar la primera línea de soporte técnico a los empleados internos. Para tener éxito debes tener una mezcla de habilidades técnicas y de servicio al cliente y ser un...
-
IT Service Desk Engineer
2 weeks ago
Subang Jaya, Selangor, Malaysia Sunway Berhad Full time 30,000 - 60,000 per yearSunway Technology is part of the Sunway Group, a well-diversified conglomerate. Sunway Technology encompasses a Group of IT companies, each with its specific competencies and focus. Together, the Group is recognised as the preferred end-to-end IT solutions provider.Metacloud Sdn Bhd [ V)]Job Responsibilities:To provide technical and process assistance to...
-
Service Desk Analyst
2 days ago
Subang Jaya, Selangor, Malaysia Aspiro Sdn Bhd Full timeJoin Aspiro, a top MSC Status company and one of GRADUAN's "Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro we value creativity, personal growth, and innovation.As an IT Service Desk Analyst at Aspiro, you'll be part of our fast-growing team, with ample opportunities for career advancement.Why Aspiro?Award-winning Workplace: "Best New...
-
Operation Front Desk
6 days ago
Kuala Selangor, Malaysia The Kabin Pantai Remis Full timeOur resort based at Pantai Remis Jeram, The Kabin. (1st Hotel Container) Looking for Operation Cum Front Desk - Answer telephone and respond to caller inquiries in a pleasant manner. - Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.) -...
-
IT Service Delivery Specialist
6 days ago
Kuala Selangor, Malaysia Blackmores Group Full timeAs a purpose-led, performance-driven organisation, Blackmores Group strives to create remarkable employee experiences through supporting a diverse and inclusive culture, creating leadership that inspires high performance, and providing everyone with opportunities to achieve their professional, personal and wellbeing goals supported by our flexible work...
-
Front Desk Receptionist
2 weeks ago
Kuala Selangor, Malaysia SNL Global Sdn Bhd Full time**Location : Hotel Le-Shore, Pasir Penambang, Kuala Selangor.** **Position Summary**: Hotel Front Desk Agent responsibilities include providing all a hotel’s guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and...
-
Front Desk Receptionist
2 weeks ago
Kuala Selangor, Malaysia SNL Global Sdn Bhd Full time**Location : Hotel Le-Shore, Pasir Penambang, Kuala Selangor.** **Position Summary**: Hotel Front Desk Agent responsibilities include providing all a hotel’s guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and...
-
Technical Service Engineer
2 weeks ago
Subang Jaya, Selangor, Malaysia Balluff Automation Malaysia Sdn, Bhd. Full timeResponsibilitiesTechnical support works, pre- and after-sales service works for Internal and external customers.Support for product selection, prepare proposal for technical integration and/or product applications.Summarize and prepare technical case.Supporting for Service Desk Tickets to resolve customer enquiries via email and callsTechnical support at...
-
Intern - Entomology
2 weeks ago
MYS - Selangor - Selangor, Malaysia Ecolab Full time 30,000 - 60,000 per yearAs an intern, you will be reporting to the Technical Support Manager, Lead Support Specialist or the Associate District Manager. You will learn and understand from the Technical and Service associates the analysis of pest data such as pest type, pest count, various monitoring devices and equipment, service procedures and quality audits, service schedule &...
-
IT Intern
2 weeks ago
Selangor, Malaysia Aspiro Full timeRespond to user requests for service and troubleshoot problems - Record activities, solutions, and other responses to requests for service - Contribute to SSC Center technical documentation and participate in write up, document and record - Perform analysis on type of incidents and service request - Maintains open communication and positive working...