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Retail Deployment Supervisor 12 Months Contract

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Petaling Jaya, Malaysia PERSOLKELLY Full time

**Key Responsibilities**:

- The major purpose of this role is to manage the day to day operations & back end support of the touchpoints allocated within a specific area/region, which includes resource / schedule planning, managing inventory and staffs performance, operational efficiencies and excellent execution of launches or programs in stores. The Deployment Supervsor will also lead the team to achieve set KPIs, provide coaching and guidance to ensure frontline staffs are knowledgeable, engaged and motivated, execute and ensure compliance and customer journey and deliver excellent customer experience at all times.
- Managing Area Strategy & Operation: Ensure all IACCs are operating at the optimum level with the objective to provide consumer the best experience in store. You will oversee the operational standards of the store as well as execute the strategy set by management. This is to ensure high standards are uphold and consistent across all IACCs, collaboarating with various workstreams (eg Marketing, CC, B2B, Activation, etc) to ensure Retail vision is delivered. This includes supporting IACC physically when required or 2nd level decision making to ensure operations and experience is not compromised.
- Team Performance & Development : Build a culture of customer-focused mindset in store. Lead, coach and develop team members to meet KPIs set and uphold a learning & coaching culture within the team. Regularly monitor KPI performance, Identify individual team member's strength and gaps, and provide constant coaching or counseling and taking disciplinary action where required. This role will need to Lead by example, inspire and motivate team members to perform to their highest capability.
- Excellent Execution : Drive all programs / initiatives in stores to be executed flawlessly, ie staffs and in store are well prepared and up to date prior to launch. This includes timely and quality briefing to frontliners, constantly checking understanding to ensure staffs are up to expectation, POSM and planogram compliance, inventory and resource readiness.
- Resources Management : Responsible to ensure that all IACCs are able to sustain and operate at the optimum level by deploying resources effectively that factors in store traffic & quality service level. Make adjustment & enhance on the working schedule with the aim of maximizing business opportunities and at the same time balancing in-store personnel motivation level and efficiencies.
- Store Activation, Store Hygiene & Compliance : Identify, propose and execute, activation initiatives that generate foot traffic into the store to ensure store sustainability & achieving business KPIs. Work with various workstreams on the preparation of store event in line with RRP plans and strategies. Ensuring the flow of the event and resources are at the optimum level to ensure maximum consumer satisfaction & experience.
- Feedback and Reporting : Proactively share experience and feedback with all stakeholders on areas that can help improve our capabilities & processes. Change mechanics of approach based on consumer reaction & experience. Collect statistics of store activities and keep the database constantly updated.

**Key Requirement**:

- Preferable someone good in Communication - Negotiating, Influencing, Persuading. Customer First Mindset - Approachability, Problem Solving, Conflict Management / Objection Handling. People Management - Store staff management : Coaching, guiding.
- **Preferable someone can work in One Powerhouse, Petaling Jaya.**:

- **12 Months Contract Position.**

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM5,000.00 - RM7,000.00 per month

Schedule:

- Monday to Friday