Customer Service

1 week ago

Kuala Lumpur, Malaysia Career Search Full time

**1. Efficient Client Support**:

- Maintain professionalism and empathy throughout all interactions, demonstrating a strong commitment to delivering world-class customer service.

**2. Complaint Management and Resolution**:

- Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
- Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.

**3. Customer Feedback and Advocacy**:

- Collect, analyze, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
- Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.

**4. Customer Satisfaction and Loyalty Enhancement**:

- Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
- Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.

**Requirements**:
**1. Experience and Industry Knowledge**:

- A minimum of 1 year of solid experience in client servicing and account management, preferably within the payment services industry or ecommerce marketplaces.
- Demonstrated understanding of payment processing, online marketplaces, and related regulatory environments.

**2. Performance and Results Orientation**:

- Strong focus on achieving business targets and delivering measurable results through effective customer relationship management.
- Customer-focused mindset, consistently striving to exceed expectations and drive customer loyalty.

**3. Exceptional Communication and Relationship Building Skills**:

- Excellent verbal and written communication abilities in English, with the capacity to convey complex information clearly and concisely.
- Proficiency in spoken and written Chinese is highly desirable, enabling effective communication with a diverse clientele.
- Proven ability to establish and nurture strong rapport with clients, building trust and
- fostering long-term partnerships.

**4. Adaptability and Learning Attitude**:

- Demonstrated adaptability to changing circumstances and a keen willingness to learn new skills and technologies to stay ahead in a rapidly evolving industry.
- Responsible and proactive approach to problem-solving, displaying resilience in challenging situations and a commitment to finding innovative solutions.

**5. Education**:

- Tertiary education or higher in a relevant field, such as Business Administration, Finance, or Marketing.

Pay: Up to RM5,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)

Work Location: In person

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