Service Advisor
1 week ago
Print detailed Service Order (SO) using standard Task List.
- To obtain signature from customer for the approval of all jobs to be done.
- Prepare cash repair estimate/quotation for accident damage.
- Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of car.
- Explain warranty and goodwill policy to customer.
- Follow up progress of repairs in conjunction with workshop controller and if repairs require additional time and/or costing, the SA should advise the customer.
- Obtain customer's approval for repairs beyond the agreed estimate
- Inspect work and if necessary, arrange a road test with Technical Advisor after completion of work.
- Return vehicle to customer and if possible, handle all complaints if customer is not satisfied with job done.
- To brief superior on difficult complaints that can't be handled by you before bringing the customers to your superior's attention.
- To handle telephone enquiries and call customer after 3 days from the date of repair.
- To promote workshop products i.e. parts and accessories. To obtain and update customer and vehicle particulars in the SAP.
- To generate warranty, claim via SAP (B001).
- To generate invoice via SAP.
- Any other duties assigned by the Service Manager.
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,800.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Work Location: In person
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