L2/l3 Support

7 days ago

Kuala Lumpur, Malaysia Arashs Technology Sdn Bhd Full time

**JOB HIGHLIGHTS**

Local Malaysian only.

5-day work week with a hybrid working arrangement.

Excellent growth and career advancement opportunities.

Competitive remuneration package.

Great MNC (energy sector) working culture.

**RESPONSIBILITIES**

**(1) Technical Support**

✍ Provide L2 or L3 support to users experiencing software issues.

✍ Troubleshoot and diagnose problems and provide solutions or escalate issues as necessary.

✍ Respond to support requests in a timely and professional manner.

**(2) User Assistance**

✍ Provide guidance and training to users on how to effectively use the software.

✍ Create and maintain user documentation and support materials.

**(3) Issue Resolutions**

✍ Track and document all support requests and resolutions using a ticketing system.

✍ Work with development teams and IT Service Desk to identify and resolve software defects.

✍ Ensure that recurring issues are addressed and prevented in future software releases.

**(4) Communication**

✍ Communicate effectively with users to understand their needs and provide appropriate solutions.

✍Keep users informed about the status of their support requests and any planned maintenance or updates.

**(5) Continuous Improvement**

✍ Identify opportunities to improve support processes and enhance user satisfaction.

✍ Participate in regular reviews of support activities and performance metrics.

✍ Stay current with new software features and updates to provide informed support.

**(6) Documentation and Reporting**

✍ Maintain accurate records of support requests and resolutions.

✍ Prepare reports on support activities, including common issues and resolution times.

✍ Provide feedback to development teams on user issues and software performance.

**REQUIREMENTS**

✍ Possess a Diploma/Bachelor's Degree/Professional Degree/Postgraduate in Business/Computer Science/Information Technology/Engineering or relevant fields.

✍ MUST have both.NET and Angular skills.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM8,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Application Question(s):

- Total years of experience with.NET?
- Total years of experience Angular?
- What will be your notice period if you are hired ie immediate, 1-week, 1-month, 3-month?

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