Team Lead- Customer Service

2 weeks ago

George Town, Malaysia GrowthFn Sdn Bhd Full time

Position: Team lead
- Customer Service - Mandarin Speaker

Location: Georgetown, Penang

Salary Range: RM5,500 - RM6,500

Language: Mandarin,

Specialization: At least 1year Team Lead and Customer Service experience

Target Onboarding Date: ASAP

Type: Full-time

Shift: 24/7

**Responsibilities**:

- Provide mentorship, guidance, and career development to members of their team.
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Advocate for users within their market, partnering with global and cross functional teams to develop global solutions.

**Requirements**:

- Bachelor’s degree or equivalent diploma.
- Minimum 2 years of people management experience as TL in content moderation or ecommerce service handling.
- Excellent written and verbal communication skills in English and one local language.
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
- Significant experience in a complex fast paced environment.
- Passion for ensuring an excellent user experience.

Preferred Requirements
- Having high cultural awareness of political and social situations is a plus
- Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment).
- Experience in Microsoft Office Suite is preferred.

**Job Types**: Full-time, Permanent

Pay: RM5,500.00 - RM6,500.00 per month

Application Question(s):

- What nationality are you?
- Can you speak, write and read mandarin?
- How many years of experience in a BPO Company and mention the BPO Companies?
- Do you have at least 1 year experience as Team Lead TL in content moderation or ecommerce service handling.
- The role is urgent, how soon can you join (Notice Period)?
- The salary is fixed, not negotiable, the max salary is RM6500, are you okay with it?

  • Customer Service Team Lead

    3 days ago

    George Town, Penang, Malaysia Teleperformance Full time

    OverviewWe are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.QualificationsBachelor Degree preferred. Proficiency in Mandarin and English...

  • Customer Service Team Lead

    3 days ago

    George Town, Penang, Malaysia Teleperformance Full time

    OverviewWe are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.QualificationsBachelor Degree preferred. Proficiency in English (spoken and...

  • Customer Service Team Lead

    1 day ago

    George Town, Penang, Malaysia TP Full time

    Overview:We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.Qualifications:Bachelor Degree preferred.Proficiency in Cantonese and English...

  • Customer Service Team Lead

    3 days ago

    George Town, Penang, Malaysia Teleperformance Full time 90,000 - 120,000 per year

    OverviewWe are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.QualificationsBachelor Degree preferred.Proficiency in Malay and English...

  • Team Lead

    1 day ago

    George Town, Penang, Malaysia Teleperformance Full time 60,000 - 120,000 per year

    OverviewWe are seeking an experienced and dynamic Operations Supervisor to lead and manage a team within our customer service BPO environment. The ideal candidate will be responsible for overseeing daily operations, driving performance excellence, and ensuring the highest level of customer satisfaction. The Operations Supervisor will work closely with...

  • Team Lead

    2 weeks ago

    George Town, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    **About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

  • Quality Team Lead

    1 day ago

    George Town, Penang, Malaysia Teleperformance Full time 40,000 - 80,000 per year

    OverviewWe are looking for a dedicated Quality Team Lead to oversee the quality assurance process within our BPO operations. The role will be responsible for ensuring service excellence, driving compliance with quality standards, and mentoring a team of Quality Analysts.QualificationsBachelor's degree or diploma in any field. Fluent in English (spoken and...

  • Team Lead

    3 days ago

    George Town, Penang, Malaysia Teleperformance Full time 90,000 - 120,000 per year

    QualificationsMinimum requirements:Bachelor Degree preferredSignificant experience in a complex fast paced environmentMinimum 2 years of prior relevant people management experienceStrategic thinker with strong analytical and creative problem-solving skillsExcellent written and verbal communication skills in English, Korean, Mandarin (Primary)Passion for...

  • Customer Service Specialist

    5 days ago

    George Town, Malaysia Dorkei Kualiti (M) Sdn Bhd Full time

    Job Title: Customer Service Specialist Company Background: Dorkei Kualiti (M) Sdn Bhd is a leading supplier of high-quality mould base and hot runner systems. With our expertise and commitment to excellence, we have built a strong reputation in the industry for delivering superior products and exceptional customer service. As we continue to expand our...

  • Team Leader

    1 week ago

    George Town, Malaysia GCH Retail (M) Mercato Full time

    **Inspiring my team to deliver great service to our customers through**: - Role modelling exceptional service and coaching my team to do the same - Achieving great standards on my department - Being friendly, listening and responding to customers’ needs in a timely manner - Maintaining service standards across my department which reflect the trading...