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Customer Service Executive
2 weeks ago
Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations
- Follow up and resolve customers complains and ensure it is close to satisfaction
- Work closely with team members and leaders at all times to achieve quality results and productivity
- Ensure efficient escalation of priority request/feedback towards effective resolution
- Participate in ad hoc projects as required
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader
- Upsell and cross
- sell skills with ability to provide alternate solutions and suggestions
- Any other duties assigned by the team leader
**Job Type**: Contract
**Salary**: RM2,500.00 - RM3,400.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Call Center: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
