Customer Service Executive

2 days ago


Subang Jaya, Malaysia Beansh Business Services Sdn Bhd Full time

Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations
- Follow up and resolve customers complains and ensure it is close to satisfaction
- Work closely with team members and leaders at all times to achieve quality results and productivity
- Ensure efficient escalation of priority request/feedback towards effective resolution
- Participate in ad hoc projects as required
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader
- Upsell and cross
- sell skills with ability to provide alternate solutions and suggestions
- Any other duties assigned by the team leader

**Job Type**: Contract

**Salary**: RM2,500.00 - RM3,400.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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