Fulfillment and Customer Service Associate
7 days ago
**Location**: Rawang, Selangor **Salary**: RM2,500 - RM3,200 per month + Performance Bonus **Working Hours**: Monday - Friday, 9 AM - 5 PM **Why Join Us** - Competitive base salary with performance incentives - Stable, full-time position with regular working hours - Clean, air-conditioned, and comfortable workspace - Great learning opportunities in e-commerce operations - Long-term career growth and development **Additional Perks**: - Birthday and anniversary gifts - Staff discounts on company products - Free parking - Snacks and refreshments provided **About the Role** As an **E-commerce Fulfillment And Customer Service Associate** you will ensure all customer orders are processed accurately, packed securely, and shipped on time. You will also manage customer communication across Shopee, Lazada, TikTok, and other platforms, providing professional pre-sales and after-sales support to maintain high customer satisfaction. This role is ideal for someone who is reliable, detail-oriented, and enjoys working in a structured and organized environment. **Key Responsibilities** **Order Fulfilment & Shipping** - Pick, pack, and ship all customer orders within 24 hours (Monday-Friday). - Verify each order for correct items, variations, and quantities. - Pack items securely following company packing standards. **Customer Service** - Respond promptly and professionally to customer inquiries. - Handle pre-sales and after-sales questions across online platforms. - Coordinate with internal teams to resolve product or delivery issues. **Returns & Exchanges** - Process returns and exchanges according to company and platform policies. - Inspect returned products and prepare replacements or refunds when needed. **Inventory & Quality Control** - Maintain accurate stock records in the system. - Conduct regular stock checks and report discrepancies. - Inspect new stock to ensure it meets company quality standards. **Reporting & Coordination** - Provide daily fulfilment and order updates to management. - Attend to in-person customer pickups or exchanges when required. **Requirements**: - Minimum **SPM / O-Level** qualification. - Good command of English (written and spoken). - Basic computer literacy (Excel, Google Sheets, file management). - Must have own transport and valid driving licence. - Responsible, consistent, and detail-oriented. - Able to commit long-term (at least 1 year). - Willing to work full-time on-site (Monday-Friday, 9 AM - 5 PM) in Rawang. **Preferred**: - Experience in e-commerce, fulfilment, logistics, warehouse operations, or customer service. - Proficiency in Malay and Chinese. - Familiarity with Shopee, Lazada, or TikTok Shop. - Interest in consumer electronics and video game consoles is an advantage. - If you have fully read and understood the role, please answer: “Fully Understood.”to the screening question "Have you understood the job description" **Job Types**: Full-time, Permanent, Fresh graduate Pay: RM2,500.00 - RM3,200.00 per month **Benefits**: - Free parking - Opportunities for promotion - Professional development Ability to commute/relocate: - Rawang: Reliably commute or planning to relocate before starting work (preferred) Application Question(s): - Have you understood the job description? **Education**: - STM/STPM (preferred) **Language**: - English (preferred) License/Certification: - Driving Licence (preferred) Work Location: In person
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