E-commerce Fulfilment

Compensation & Benefits **Salary**: RM2,000 - RM3,000 per month + Performance Bonus **Work Hours**: Monday - Friday, 9 AM - 5 PM **Location**: Rawang, Selangor **Main Benefits**: - Competitive base salary with performance-based incentives - Stable full-time position with fixed working hours (weekends off) - Comfortable, **air-conditioned**, and clean workspace (not a factory or hot warehouse) - Opportunities to learn and grow in **e-commerce operations** **Additional Perks**: - Birthday & Anniversary Gifts - Staff Discounts on Company Products - Free Parking - Snacks & Refreshments **Role Overview** The **E-Commerce Fulfilment & Customer Service Assistant** is responsible for ensuring all customer orders are processed accurately, packed securely, and shipped on time. You will also manage customer communication across multiple online platforms, handling both pre-sales and after-sales inquiries to ensure excellent customer satisfaction. This role is performed in an **air-conditioned, organized, and clean workspace**, ideal for individuals who are reliable, detail-oriented, and take pride in completing their work efficiently. It is a long-term position suited for those seeking stability and growth within the company. **Key Responsibilities** **Order Fulfilment & Shipping** - Pack and ship all customer orders within 24 hours (Monday-Friday). - Verify that each order includes the correct item, variation, and quantity. - Package orders securely according to company packing standards. **Customer Service** - Respond promptly and professionally to customer messages on Shopee, Lazada, TikTok, and other platforms. - Handle pre-sales and after-sales inquiries clearly and courteously. - Coordinate with internal teams to resolve order, delivery, or product issues. **Returns & Exchanges** - Process returns and exchanges in line with company and platform policies. - Verify returned items and prepare replacements or refunds when needed. **Inventory & Quality Control** - Update and maintain accurate stock levels in the company system. - Conduct regular stock checks and report any discrepancies. - Inspect incoming stock to ensure it meets company quality standards. **Reporting & Coordination** - Communicate daily fulfilment status and order progress to management. - Attend in-person customer exchanges or pick-ups when required. **Requirements**: - Minimum **SPM / O-Level qualification**. - **Good command of English** (written and spoken). - **Basic to moderate computer literacy** - able to use Excel, Google Sheets, and handle file transfers efficiently. - Must have own transport and valid driving licence. - Responsible, consistent, and detail-oriented. - Willing to commit long-term (**at least 1 year or more**). - Able to work full-time (Monday-Friday, 9 AM - 5 PM) at our Rawang location. **Preferred**: - Experience in **e-commerce, fulfilment, logistics, warehouse operations, or customer service**. - Proficiency in **Malay and Chinese** is highly preferred. - Familiarity with **Shopee, Lazada, or TikTok Shop**. - If you have read and understood the Job Role answer to the Screening Question "Have you understood the role?" With "Fully Understood" - Interest in **consumer electronics and video game consoles** is a plus. About the Company We are a growing **e-commerce company specializing in consumer electronics and video game consoles**. Our mission is to deliver quality products and excellent service through reliable fulfilment and professional operations. We value consistency, accountability, and teamwork ,and provide a positive work environment where reliable performance is recognized and appreciated. Our operations cover **e-commerce fulfilment, logistics, order processing, and customer support** for online retail platforms across Malaysia. We welcome motivated individuals who want to grow their careers in a stable and well-structured environment. **Job Types**: Full-time, Permanent, Fresh graduate Pay: RM2,000.00 - RM3,000.00 per month **Benefits**: - Free parking - Opportunities for promotion Ability to commute/relocate: - Rawang (48000): Reliably commute or planning to relocate before starting work (preferred) Application Question(s): - Have you understood the role? **Education**: - STM/STPM (preferred) **Language**: - English (preferred) Work Location: In person