Customer Service

2 weeks ago

Bandar Sunway, Malaysia JP Caliber Sdn Bhd Full time

**Responsibilities**:

- Review and moderate all user-generated content and user profiles (either pre-, post
- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
- Manage the banned user process, and track and remove previously banned users
- Maintain the Moderation Guidelines and ensure they are up to date
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
- Produce reports on relevant moderation statistics, issues and outcomes
- Regularly feedback insights gained from community moderation into the Social Media team
- Monitor all industry and company information and news to anticipate potential issues
- To maintain a positive, empathetic and professional attitude towards customers always.
- To educate and disseminate product and services information to customers.
- To gather customers’ feedback for product and services enhancement.
- To compile data for reporting purpose on matters related to customer satisfaction, complaints, enquiries etc.
- To perform User Acceptance Testing (UAT) on in house product when required.
- To prepare user tutorial and frequently asked question when required.

**Job Requirements**:

- Strong communication skills
- At least 3 years working experience in related field.
- Optimistic, patiently, attentive and responsibility
- Customer centric mindset
- Good communication & interpersonal skills
- Pro-active problem solving and decision-making skills
- Able to work well within team environment
- Able to multitask
- Able to work to tight deadlines and the flexibility to work extended hours when required
- Able to work independently with a proactive approach to taking on a broad range of responsibilities
- Proficiency in Microsoft Excel, PowerPoint and Word. Demonstrated skills with query, reporting and analysis tools
- Good command in Mandarin and English in reading, written and oral

Pay: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Application Question(s):

- What is your current salary and expected salary? (RM X- Current, RM X- Expected)

**Experience**:

- Customer service: 3 years (required)

**Language**:

- Mandarin (required)

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