Customer Service Executive
1 day ago
Customer Service Executive
Job Responsibilities
- Engaging with customers to address inquiries, complaints, and feedback in a professional and timely manner.
- Providing accurate information, guidance, and assistance to customers to resolve issues and enhance their experience.
- Maintaining detailed records of customer interactions and feedback to identify trends and opportunities for improvement.
- Conduct customer surveys, analyze the results, and prepare reports for Management.
- Supporting the development and execution of customer engagement initiatives and strategies.
- Oversee the service provided by the Customer Service officers and ensure that service is maintained at the company’s standards for all customers.
- Collaborating with internal teams to coordinate and implement solutions for customer concerns.
Job Requirement
- At least 2 years of working experience in a similar role.
- Bachelor degree in Administration or a related field
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Availability to work shift hours, including weekends and public holiday.
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Signing bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 2 years (required)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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