Executive, Gsa

7 days ago

Kuala Lumpur, Malaysia Malaysia Airlines Full time

**Reports To**:

- Manager GSA Relationship

**Position Summary**:

- Ensure the smooth functioning of the GSA & Offline sales process, from lead generation and after-sales tracking / support.
- Responsible to liaise and coordinate with stakeholders (Regional Head Sales & RMD) on performance tracking, facilitating processes and administrative support to the team.

**Key Accountability**:

- Maximize revenue/cost performance across assigned territory in line with Company objectives.
- Collaborate with Sales regions to execute sales action plans on non-managed (offline) markets by developing products relevant for these territories.
- Conduct market research to identify potential agents, the route to be support and trends
- Promote and sell MAG products and services to customers in the assigned territory.
- Meet and exceed sales targets by identifying new business opportunities and developing creative sales strategies.
- Develop and maintain strong relationships with stakeholders.
- Collaborate with other departments, including marketing, operations, and customer service, to ensure a seamless customer experience.
- Provide regular reports on sales performance, customer feedback, and market trends.
- Manage Offline Development projects and support the Manager with any additional activities and projects as required.

**Qualifications & Working Experience**:

- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 2 years of experience in a sales support or administrative role.

**Personality Traits**:

- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong organizational and time management skills, with the ability to manage multiple priorities and meet tight deadlines.
- Keen attention to detail, with the ability to identify errors and inconsistencies in data.
- Results-driven, with a focus on delivering exceptional customer service and exceeding customer expectations.
- Ability to work effectively in a team environment, collaborating with sales representatives and other departments to achieve sales targets.

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