Operations Manager

4 days ago

Cameron Highlands, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

[RN] Our client is a recreation resort business in Msia.

**Responsibilities**:
1. Operations Management:

- Oversee all aspects of the hotel's daily operations, including guest services, housekeeping, front desk, and facilities management.
- Ensure efficient and effective service delivery across all departments.

2. Guest Satisfaction:

- Maintain high levels of guest satisfaction through personalized service, prompt issue resolution, and an overall exceptional experience.

3. Event Oversight:

- Manage and oversee the execution of events, including weddings and team building activities, ensuring flawless coordination and a memorable guest experience.

4. Team Leadership:

- Manage and inspire a diverse team, fostering a positive work environment and ensuring staff's continuous growth and development.

5. Financial Management:

- Develop and manage operational budgets, monitor expenses, and optimize revenue streams.
- Implement strategies to improve profitability while maintaining quality standards.

6. Sales and Marketing:

- Collaborate with the sales and marketing team to develop strategies to atract and retain guests, drive occupancy rates, and maximize revenue.

7. Quality Assurance:

- Ensure that the hotel maintains high cleanliness, maintenance, and service standards.
- Regularly inspect facilities and accommodations to identify areas for improvement.

8. Regulatory Compliance:

- Ensure the hotel adheres to all relevant regulations, health and safety standards, and licensing requirements.

9. Guest Relations:

- Interact with guests to gather feedback, address concerns, and implement improvements based on guest insights.

10. Vendor and Supplier Management:

- Liaise with vendors, suppliers, and service providers to ensure timely delivery of goods and services that meet quality standards.

11. Reporting and Analysis:

- Provide regular reports on key performance indicators, occupancy rates, financial performance, and guest feedback.

**Qualifications**:

- Experience: A minimum of 3 years of experience in the hotel industry is required.
- Location: Must be willing to be based in Cameron Highlands (accommodation provided).
- Management Expertise: Proven experience as a Hotel Manager or in a similar role.
- Leadership Skills: Strong leadership and interpersonal skills.
- Organizational Skills: Exceptional organizational and multitasking abilities.
- Industry Knowledge: In-depth knowledge of the hospitality industry and current trends.
- Communication: Excellent communication skills.
- Problem-Solving: Problem-solving mindset and the ability to make informed decisions.

**Salary**: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

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