Fresh Grad Japanese Speaker Customer Service-hybrid Working

2 weeks ago

Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

Job description:
**Location: Bangsar south (reachable by LRT)**

**Working days: Mon-Fri (730am-430pm)**

**Key Responsibilities**:
**Customer Interaction**:

- Provide accurate information about products, services, and company policies
- Follow up on customer interactions to ensure resolution and satisfaction.

**Problem Resolution**:

- Diagnose and troubleshoot customer problems, guiding them through step-by-step solutions.
- Work closely with other departments to resolve complex issues

**Product Knowledge**:

- Maintain a thorough understanding of the company’s products and services.
- Stay updated on new product features, changes, and industry trends.

**Data Management**:

- Accurately record customer details, inquiries, comments, and complaints.
- Maintain confidentiality of customer information and adhere to data protection regulations.

**Team Collaboration**:

- Collaborate with team members to improve overall customer service experience.
- Share feedback and suggest improvements to processes and workflows.

**Qualifications**:

- Diploma/ Degree can be considered. Fresh grad studied onboard in Japan is added as advantages.
- Previous experience in customer service or a related field is a plus
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Strong organizational and multitasking skills.

**Benefits**:

- 13months salary (1 month fixed bonus)
- Hybrid work arrangement-after confirmation
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and advancement.
- Employee wellness programs and support.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home

Application Question(s):

- What is your expected salary?
- How long is your notice period?

Work Location: In person

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