Js4 - Japanese Social Media Chat Support

2 weeks ago


Kuala Lumpur, Malaysia Career International FOS Sdn Bhd Full time

**Requirements**:

- Able to speak and write in Nihongo - Japanese language
- Bachelor Degree - Fresh grad is welcome to apply
- Diploma with min 1 year of call center experience

**Job Description**:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language



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