Customer Success Specialist

5 days ago

Kuala Lumpur, Malaysia Career Search Full time

**Location: KL, G Tower**:

- **Operation hour: 6am-11pm (Rotational shift)**:
**Overview**

Responsible for providing overall reservations and related support to

**Qualifications**
- Diploma holder and above (Fresh graduates welcomed to apply);
- Non native Japanese must have Japanese Language Certificate level N1 or N2;
- Excellent communication skills in language required & English;
- Excellent commercial understanding;
- Problem solving;
- Sense of responsibility;
- Independent and customer friendly.
- Experienced with Customer Care, internet and hotel industry

**Responsibilities**:

- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrangement special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.

概要

電話、Eメール、またはファックスを通じて、顧客に対して全体的な予約および関連するサポートを提供する役割です。取引を処理し、通信を準備し、顧客のニーズを満たすことで顧客満足を確保します。

資格

必要な言語および英語での優れたコミュニケーションスキル

優れた商業的理解

問題解決能力

責任感

独立しており、顧客に親しみやすい

カスタマーケア、インターネット、ホテル業界での経験

責任

予約前および予約後の問い合わせを電話、Eメール、ファックスで対応する

顧客からのリクエストを電話およびEメールで対応する

既存の予約の変更、変更、キャンセルを行う

ホテルやゲストに特別なリクエストの手配のためにアウトバウンドコールを行う

ゲストとホテルの間での苦情解決のための連絡役を果たす高いレベルの顧客サービスとアカウント管理サポートを提供することによって、ホテルとの関係を管理する

**Job Types**: Full-time, Fresh graduate

Pay: RM6,900.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- 1. Non-native Japanese, do you have Japanese Language Certificate for N1 or N2?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Japanese (required)

Work Location: In person

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