Customer Service Executive

2 days ago

Johor Bahru, Malaysia JOBBUILDER Full time

**Responsibilities**: **Job Requirements**:

- Responsible for processing and managing customers’ orders with timely deliveries and shipment arrangements to be made in the most optimum manner
- Act as a key interface for all customers’ orders and logistics enquiries
- Point of contact for customers in all purchase orders and deliveries/shipment concerns
- Ensure prompt shipments/deliveries (may include short lead-time orders)
- Ability to resolve issue when conflict arises
- Knowledge of local and overseas regulations with proper documentation
- Timely keying in of orders and acknowledgement of customer purchase orders
- Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment
- Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries/shipment arrangements
- Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control
- Liaise with customers on deliveries/shipment dates and any special requirements pertaining to customers’ orders fulfillment
- Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc documents and liaise forwarders on custom documents
- Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, follow-up on shipment schedules, production schedules, shipments clearance and inventories control
- Escalation of orders with manufacturers/suppliers with our purchases to fulfill customers’ request
- Any other tasks assigned from time to time
- Ability to successfully manage multiple priorities and to handle challenging work demands and tight schedules
- Able to make timely decisions in a high pressure environment
- Meticulous and keen eye for details
- Good verbal and written communication skills and detailed oriented

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 3 years (preferred)
- Manufacturing: 2 years (preferred)

**Language**:

- Mandarin (preferred)

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