Customer Service Coordinator Seafreight/ Airfreight

2 days ago

Bayan Lepas, Malaysia Lifework Staffing Services Full time

**Key Responsibilities**:

- Serve as the primary point of contact for customers regarding shipments, orders, and delivery status.
- Track and monitor shipments to ensure on-time deliveries and resolve any delays or issues.
- Communicate with carriers, suppliers, and warehouses to coordinate logistics operations.
- Process customer orders, update shipment information, and maintain accurate records in the system.
- Handle customer complaints, investigate issues, and provide timely solutions.
- Assist with documentation, including invoices, bills of lading, and customs paperwork.
- Work closely with the logistics and operations team to optimize shipping efficiency.
- Ensure compliance with company policies and industry regulations.
- Provide proactive updates and reports to customers on shipment status and potential disruptions.
- Support continuous improvement initiatives to enhance the customer experience.

**Requirements & Qualifications**:

- Education: High school diploma or equivalent (Bachelor’s degree in Logistics, Supply Chain, or related field preferred).
- Experience: 1-3 years of experience in customer service, logistics, or supply chain management.
- Strong understanding of transportation and shipping processes (domestic and international).
- Proficiency in logistics software, CRM tools, and Microsoft Office Suite (Excel, Word, Outlook).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and ability to work under pressure.
- Attention to detail and ability to multitask in a fast-paced environment.
- Knowledge of customs regulations and freight forwarding is a plus.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

Work Location: In person

  • Customer Services Coordinator

    2 days ago

    Bayan Lepas, Malaysia KINTETSU WORLD EXPRESS Full time

    Responsibilities: - Handle bookings, inquiries and complaint on shipment consignment - Responsible for the proper and smooth handling of individually assigned customer’s shipment. - Ensure correct data key in and documentation - To notify and pre-alert the shipment arrangement Requirement: - Diploma holder in any disciplines - Minimum 1 year experience...

  • Regional Account Operations Manager

    1 week ago

    Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company** Our client is a global logistics company who focuses on airfreight, seafreight, customs brokerage, transportation, and distribution services. The company focuses on technology, service and people to provide end-to-end supply chain visibility. Reporting to the Director of Global Account Management, the Regional Account Operations Manager...

  • Customer Service Coordinator

    2 weeks ago

    Bayan Lepas, Malaysia NNR Global Logistics (M) Sdn. Bhd. Full time

    _**Job Role**_ - Notify customer/agent on the cargo arrival - Send pre-alert to customer/agent - Coordinate delivery of cargo - Monitor and track the shipment till arrival destination - Process billing - Settle any queries, dispute and cargo damage issues - **QUALIFICATION AND EXPERIENCE**_ - At least SPM, Diploma in Logistics or equivalent. - Preferably...

  • Air Cargo Operations Coordinator

    6 hours ago

    Bayan Lepas, Malaysia Pride Professional Sdn Bhd Full time

    **PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.** Our client is a **leading provider of air cargo and logistics solutions**, is seeking an Air Customer Service Executive to manage customer interactions, ensure seamless...

  • Sales Executive

    7 days ago

    Bayan Lepas, Malaysia KINTETSU WORLD EXPRESS Full time

    **Responsibilities**: - Actively pursue growth and business expansion opportunities by developing new clients and maintaining good relationships with existing customers. - Attend to the needs of the customers - both business and operations - to build and maintain high customer satisfaction. - Achieve Key Performance Indicators set by the Office Manager. -...

  • Air Customer Service Executive

    5 hours ago

    Bayan Lepas, Malaysia Pride Professional Sdn Bhd Full time

    **PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.** **Our client is an International Air Freight Forwarding MNC, located in Bayan Lepas, Penang. Currently seeking talent for their business expansion.** - Serve as the first...

  • Air Customer Service Executive

    2 weeks ago

    Bayan Lepas, Malaysia Pride Professional Sdn Bhd Full time

    **PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.** Our client is a **leading provider of air cargo and logistics solutions**, is seeking an Air Customer Service Executive to manage customer interactions, ensure seamless...

  • Customer Service

    2 weeks ago

    Bayan Lepas, Penang, Malaysia Integrated Service Technology Inc. (iST) Full time 40,000 - 60,000 per year

    About Integrated Service Technology Inc. (iST) was founded in 1994. A global leader in third-party impartial laboratories, holds international certifications such as IEC/IECQ and TUV NORD. We are committed to providing the most comprehensive and precise technical services for our clients. Our focus includes a full range of services such as Failure Analysis...

  • Sales Customer Service Coordinator

    4 days ago

    Bayan Lepas, Malaysia Focus Chemical Sdn. Bhd. Full time

    Responsibilities: - Coordinate and process customer inquiries, quotations, and sales orders. - Liaise between sales, logistics, and customers to ensure timely order fulfilment. - Provide product information, pricing, and lead time details to customers. - Assist in preparing sales proposals, reports, and presentations. - Monitor and follow up on customer...

  • Customer Service Executive

    2 weeks ago

    Bayan Lepas, Malaysia MMA FREIGHT SERVICES SDN BHD Full time

    At least 1 year of working experience in the related field is an added advantage. - Computer Literate & able to have Good communication skills i.e in written, spoken, in English, Bahasa Melayu & Mandarin - Able to work independently with minimum supervision. Pay: RM2,000.00 - RM3,000.00 per month **Benefits**: - Health insurance - Maternity leave -...