Customer Care Assistant

2 days ago

Kuala Lumpur, Malaysia Berjaya Times Square Theme Park Sdn Bhd Full time

**Job Summary**:
As a **Customer Care Assistant**, you will be the first point of contact for guests at the **Front Entrance** of Berjaya Times Square Theme Park. Your role is to provide a warm welcome, assist with inquiries, ticketing, and ensure an exceptional guest experience from the moment they arrive. You will play a key role in maintaining the park’s reputation for excellent service and smooth operations.

**Key Responsibilities**:
**Guest Services & Assistance**:

- Greet and welcome visitors with a friendly and professional attitude.
- Provide accurate information about ticket prices, park attractions, promotions, and operating hours.
- Assist guests with directions to rides, facilities, and other park amenities.

**Ticketing & Admissions**:

- Operate ticketing systems, handle cash and electronic transactions efficiently.
- Scan tickets and verify entry passes while ensuring a smooth and organized entry process.
- Resolve any ticketing issues or customer concerns professionally.

**Customer Support & Problem Resolution**:

- Address guest inquiries, feedback, and complaints courteously and effectively.
- Provide solutions for customer concerns, such as lost tickets, lost children, or special assistance needs.
- Coordinate with security and management for emergencies or escalated issues.

**Queue & Crowd Control**:

- Monitor guest flow at the entrance to prevent overcrowding.
- Assist in managing long queues and maintaining order during peak hours.

**Safety & Cleanliness Compliance**:

- Ensure the front entrance area is clean and well-maintained.
- Report any safety hazards, equipment malfunctions, or suspicious activity.

**Skills & Qualifications**:

- Strong communication and interpersonal skills.
- Prior experience in customer service, hospitality, or tourism is an advantage.
- Ability to handle high-pressure situations and resolve guest issues effectively.
- Good command of **English and Bahasa Malaysia** (additional languages are a plus).
- Able to work shifts, weekends, and public holidays.

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Gym membership
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Fixed shift
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Overtime pay

Application Question(s):

- What is your expected salary? (state min/range)
- When can you start work?

**Education**:

- Malaysian Special Skills Certificate (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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