Customer Care Assistant

7 days ago

Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time

**Title: Customer Care Assistant**

**Duration: Permanent Position**

**Location: 1. The Curve PJ**

**2. Metro Prima, Kepong (Mandarin Speaker)**

**3. Taman Len Seng, Cheras**

**4. Bangsar South**

**5. Mount Austin, JB**

**6. Sutera, JB (Mandarin Speaker)**

**7. Bond Square, Ipoh**

**8. Falim, Ipoh**

**Working days: Monday - Sunday (5 days working, 2 days off - rotate) Working hours: Monday - Saturday - 8:30a.m - 6p.m Sunday - 10a.m - 5p.m**

**JOB DESCRIPTION**:
**Job Responsibilities:

- **

**Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness** Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments. **Perform selective eye test. ** Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items. **Conduct various eye tests and provide timely follow-up reminders for pending patient cases. ** Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups. **Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs. ** Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC. Other Task/Responsibilities **Surgery Coordinator Assistant. ** OT Assistant. **Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor). ** Special projects. **Other role specific or person specific job assignments.**
- Full Name (As in IC/Passport):

- Total years of experience:

- Relevant years of experience in customer service:

- Current/Previous Salary+ additional benefits:

- Min Expected Salary:

- Passport Number/IC number:

- Reason for change(last 3 or 4 companies):

- Nature of Job (Contract /Permanent):

- If contract, please Specify End date:

- Date of Birth:

- Age:

- Availability (Date able to commence):

- Notice period(official):

- Nationality:

- Marital Status / No of kids:

- Languages Known:

- Do you have any other offer letter or Final round of Interview going

**Requirement**:
SPM, Diploma and Degree holder.

**Minimum 6 months experience of face to face customer service.**

Well groomed as per company policy. **Fast learner.**

Able to travel in any mode of transportation

**Looking forward for your reply soon.**

thanks and regards

Bhavani Jagannadha

**Job Type**: Permanent

Pay: RM1,500.00 - RM2,500.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

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